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Kim Kharkongor

@kimkharkongor

Customer Success and Renewals professional at Oracle India, managing APAC enterprise accounts and increasing revenue by 10%.

India

Message

At ORACLE INDIA PRIVATE LIMITED, I managed an enterprise customer portfolio exceeding $10M annually across APAC, overseeing renewals for major hospitality and retail customers. I handled the renewal lifecycle from customer and partner engagement through commercial discussions and contract closure.

I focused on customer retention and winbacks, re-engaging lapsed accounts and identifying opportunities for growth. Through proactive relationship and renewal management, I contributed to a 12% increase in customer retention and delivered a 10% increase in revenue.

Earlier, I managed support renewals at ORACLE INDIA PRIVATE LIMITED and corporate accounts at VICTORINOX. My experience also includes supporting APAC leadership at MONGODB and coordinating customer and brand partnerships across banking, retail, food and hospitality.

Experience

Work history, roles, and key accomplishments

Current

Premier Support Advisor

Current

Oracle India Private Limited

Managed an enterprise customer portfolio exceeding $10M annually across APAC, overseeing contract renewals for major hospitality and retail customers. Delivered a 10% increase in revenue and contributed to a 12% increase in customer retention through proactive relationship and renewal management.

Account Management AI Tools Contract Management Customer Success Renewals Retention Revenue Growth Stakeholder Management Remote Working Slack Zoom Microsoft Teams Google Meet ChatGpt CRM Oracle Hospitality Micros Opera

Executive Assistant to VP APAC

MongoDB

Oct 2013 - Jun 2016 (2 years 8 months)

Supported APAC leadership with business operations, stakeholder management and regional coordination. Managed communication and relationships with internal and external stakeholders.

Business Operations Stakeholder Management Regional Coordination Communication Skills

Assistant Manager – Corporate Sales

Victorinox

Sep 2012 - Oct 2013 (1 year 1 month)

Managed corporate accounts, new business development and key brand/e-commerce partnerships. Drove sales growth, achieved monthly and annual targets and managed key account deliveries and collections.

Corporate Sales Business Development Key Account Management Ecommerce Partnerships Sales Growth

Client Relationship, Promotions & Alliances Consultant

Freelance

Sep 2011 - Sep 2012 (1 year)

Managed client relationships, brand promotions, partnerships and strategic alliances across projects.

Customer Relationship Management Brand Promotion Partnerships Strategic Alliances

Support Sales Consultant

Oracle India Private Limited

Jun 2008 - Jul 2011 (3 years 1 month)

Managed support renewals for small and mid-sized customers across North America and EMEA. Managed renewal processes, customer relationships and timely closure of support contracts.

Renewal and Account Support Customer Relationship Management Contract Closure Sales

Sales Coordinator

LeasePlan

Sep 2007 - May 2008 (8 months)

Reported to the Head of Sales and served as the first point of contact for existing and prospective customers. Coordinated customer queries, meetings and follow-ups with the Sales team.

Sales Coordination Customer Service Communication Skills Meeting Coordination

Project Coordinator

IISC Promotions & Alliances

May 2006 - Aug 2007 (1 year 3 months)

Consultants to the banking industry in customer engagement and customer experiences. Managed relationships with 14 major Banks Pan India along with major retail, food and hospitality brands and coordinated partnerships with the brand and Banks for various promotional activities.

Customer Engagement Relationship Management Partnership Coordination Promotion Banking Retail Hospitality