Siddhartha Rajiv
@siddhartharajiv
I grow customer relationships, retention, and account value across technology-driven industries.
IndiaWhat I'm looking for
I've built customer relationships, retention, and account growth across AI, logistics, advertising, travel, and tourism for more than 15 years.
At SoundHound Amelia AI, I support customers through CRM-based inquiry management, product feedback, webinars, billing assistance, and cross-functional problem-solving with sales, engineering, and product support.
Previously, I managed FMIC accounts across Europe, CIS, and Russia at DAT Solutions and Chainalytics, growing European clientele from 12 to 32 in under a year. At Publicis Worldwide, I led account strategy and campaign delivery, including conceptualizing the Kingfisher Ultra Derby ad campaign.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Soundhound Amelia Ai
Sep 2024 - Jun 2026 (1 year 9 months)
Delivered exceptional customer support through effective communication and problem-solving. Managed customer inquiries using CRM software to enhance user experience.
Client Account Manager - FMIC Europe, CIS & Russia
DAT Solutions Pvt Ltd
Nov 2020 - May 2024 (3 years 6 months)
Actively sought out opportunities for growth within existing accounts through additional offerings or upgrades. Analyzed customer data to identify trends, issues, and opportunities for improvement.
Client Account Manager - FMIC Europe, CIS & Russia
Chainalytics Pvt Ltd Acquired by NTT Data
Oct 2018 - Oct 2020 (2 years)
Exercised good judgment and decision-making in escalating concerns and resolving issues. Created monthly reports for senior management summarizing operational performance metrics.
Led client account strategy development and execution for major brands. Cultivated strong client relationships to enhance collaboration and satisfaction.
Education
Degrees, certifications, and relevant coursework
SCMS, Cochin
Post Graduate Diploma in Management, Retail and Merchandising
Post Graduate Diploma in Management with a focus on Retail and Merchandising.
CMR Institute of Management Studies, Bangalore University
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from CMR Institute of Management Studies, Bangalore University.
Christ Junior College, Bangalore University
Pre-University
Pre-university education at Christ Junior College, Bangalore University.
HAL Public School, Central Board of Secondary Education
Secondary School
Secondary education at HAL Public School under the Central Board of Secondary Education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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