Open to opportunities

Kim Giles

@kimgiles

Message

I am a senior insurance claims adjustor focused on empathetic, efficient resolution and mentoring.

United States

Message

What I'm looking for

I seek a senior claims role where I can manage complex claims, provide empathetic customer service, mentor staff, and apply strong negotiation and organizational skills.

I am an experienced, independent Senior Insurance Claims Adjustor with 30 years in claims and customer service, including work with State Farm and self-employment since 2012. I evaluate, investigate, and resolve complex, high-value claims with attention to detail and a focus on concise conclusions.

I pride myself on strong negotiation skills, patient and empathetic customer service, and clear communication. I have served in mentorship roles for newer claims personnel and provide focused, attentive support to both internal and external customers.

I hold a Property and Casualty Adjustor license in Texas and a B.A. in Business Administration; I am highly organized, resourceful, and committed to finding solutions that close files efficiently while preserving customer trust.

Experience

Work history, roles, and key accomplishments

Current

Senior Insurance Claims Adjustor

Current

Self Employed

Jul 2012 - Present (13 years 2 months)

Independent Senior Insurance Claims Adjustor managing investigations, negotiations, and settlements for complex, high-value claims since July 2012. Mentored newer claims personnel, maintained detailed case documentation, and delivered attentive customer service.

Negotiation Case Management Customer Service Mentoring Documentation Communication

Education

Degrees, certifications, and relevant coursework

Birkbeck, University of London

Program in International Management, International Management

Activities and societies: Study abroad coursework; internship at Merrill Lynch (Financial Division); organization and time management skills

Participated in a study abroad program in International Management at Birkbeck, including a business internship with Merrill Lynch's financial division.