Open to opportunities

kim branzuela

@kimbranzuela

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Experienced business support professional specializing in lead generation.

Philippines

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What I'm looking for

I am seeking a role that values collaboration and offers opportunities for growth in customer relations and business support.

I am an experienced business support professional with a strong focus on lead generation and customer relations. Over the years, I have honed my skills in identifying and qualifying prospective clients through various outreach methods, including email campaigns and database research. My attention to detail and proactive approach have consistently contributed to team success and client satisfaction.

In my previous role as a Lead Generation Specialist, I maintained an organized pipeline and ensured the accuracy of lead data for the sales team. Collaborating closely with marketing, I played a key role in targeted campaigns that significantly improved conversion rates, leading to steady monthly growth in lead volume and customer acquisition. My background in customer service, particularly as a Customer Service Agent at Cebu Pacific Air, has equipped me with the ability to handle high-pressure situations with professionalism and urgency.

Experience

Work history, roles, and key accomplishments

Lead Generation Specialist

About Me WebDesign

Jun 2019 - Jan 2025 (5 years 7 months)

Identified and qualified prospective clients through email outreach, database research, and CRM systems. Maintained a clean, organized pipeline and ensured lead data accuracy for the sales team.

Lead Generation CRM Data Management Sales Support

Freelance Photographer & Creative Assistant

Freelance

May 2014 - Jan 2020 (5 years 8 months)

Managed full project workflows from client onboarding to final delivery, coordinating shoots and editing content to ensure brand consistency. Developed strong time management and client-handling skills in a fast-paced freelance environment.

Project Management Photography Content Editing Client Management Time Management Creative Direction

Customer Service Agent

Cebu Pacific Air, Inc.

Nov 2014 - May 2016 (1 year 6 months)

Handled over 200 customer interactions daily with professionalism and urgency, assisting with flight check-in, delays, and boarding to enhance on-time performance. Recognized for composure in high-pressure situations and excellence in frontline service.

Customer Service Conflict Resolution Flight Operations Passenger Assistance Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

STI College General Santos

Bachelor of Science, Information Technology

Completed a comprehensive curriculum in Information Technology, gaining foundational knowledge and practical skills in various aspects of IT. Focused on developing technical competencies relevant to the evolving digital landscape.

Notre Dame of Dadiangas University - Integrated Basic Education Department

Secondary Education, General Studies

Completed secondary education, building a strong academic foundation across various subjects. Developed essential learning skills and prepared for higher education.