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Kimberly Rose Arma

@kimberlyrosearma

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Highly motivated Customer Care Professional with 5 years of experience.

Philippines

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What I'm looking for

I'm looking for a job that provides opportunity in developing my skills while contributing my expertise to the company. I am also looking for a job that promotes work life balance, and offers career growth and advancement.

I am a highly motivated Customer Care Professional with a combined 5 years of experience in BPO and the financial industry. During my time at American Express from 2022 to 2024, I provided excellent customer service, handling financial account inquiries, processing dispute requests, replacing credit cards, monitoring credit limits, and ensuring compliance with banking regulations.

As a Customer Account Executive at Concentrix from 2018 to 2021, I specialized in customer retention and assisting customers with their concerns. I have a strong track record of providing assistance on how to properly use cosmetics and skincare products.

Experience

Work history, roles, and key accomplishments

Customer Care Professional

American Express

Jan 2022 - Dec 2022 (11 months)

Provides excellent customer service, handling card members financial account inquiries, processing dispute request, replacing credit cards, monitoring credit limits, and ensuring compliance with banking regulations.

Customer Service Financial Accounting Dispute Resolution Credit Monitoring Banking Regulations