Kimberly Peters

Provide operational and administrative support for patient care teams, coordinating schedules, workflows, and cross-functional communication in a high-volume, remote environment. Lead patient follow-up and scheduling workflows, reducing missed appointments by 20–25% through proactive coordination and structured tracking.

Supported internal operations and workflow management for a startup, collaborating on sprints, task tracking, and cross-functional execution. Managed data preprocessing pipelines for training and inference.

Coordinated multi-timezone calendars for 15+ clinicians and patients, reducing scheduling conflicts by ~20% and ensuring timely appointments. Maintained accurate digital patient records across EHR and Google Workspace, improving retrieval efficiency by ~25%.

Provided remote administrative support to senior leaders, managing calendars, documentation, and operational coordination. Transformed disorganized documentation into a searchable, structured system, implementing a new filing protocol that cut information retrieval time by an estimated 40%.

Tracked supplier costs, documentation, and vendor coordination to support operational decision-making. Designed and implemented a cost-tracking system from scratch in Google Sheets, and conducted vendor negotiations, reducing procurement costs by 25% while maintaining quality standards.

Managed client relationships for 20+ customers, ensuring accurate execution of campaigns and timely responses to inquiries. Served as the primary contact for customer questions, updates, and issue resolution, maintaining strong client trust.

Bachelor of Science in Fisheries from the University of Lagos, completed in 2019.