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Kimberly Ortencio

@kimberlyortencio

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Client Success Manager driving revenue growth with RevOps, lead generation, and customer lifecycle optimization.

Italy

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What I'm looking for

I’m looking for a Client Success/RevOps role where I can own the customer lifecycle, improve onboarding and processes with data, and partner with Sales and Marketing to drive retention, expansion, and measurable revenue growth.

I’m a results-driven Client Success Manager who drives growth through operational efficiency across the customer lifecycle. I’m known for fostering strong client relationships while optimizing retention, satisfaction, and revenue outcomes.

I manage full-funnel operations across Marketing, Sales, and Customer Success—covering onboarding, identifying ICP needs, and removing road blocks that slow teams down. I streamline onboarding processes and implement data-driven strategies to enhance customer success and accelerate go-to-market execution.

I also bring RevOps leadership, coordinating leads for sales teams, nurturing pipelines, and overseeing customer success operations end-to-end. Earlier roles strengthened my fundamentals in client relationship management, cold calling, and business development through lead generation and conversion-focused work.

Experience

Work history, roles, and key accomplishments

Client Success Manager

ConsulenteMarketing-Italia

Jan 2025 - Apr 2026 (1 year 3 months)

Managed clients for an Italy-based Marketing/AI consulting company, focusing on lead generation and ongoing nurturing. Coordinated customer success activities to support retention and growth.

Client Success Lead Generation Lead Nurturing Customer Relationship Management Team Management Marketing Automation AI Consulting Support CRM Management

Client Success Manager

AlphaLeadsandEbsgrowth

Jan 2020 - Dec 2024 (4 years 11 months)

Drove onboarding and training, organizing leads for the sales team and supporting lead generation operations. Led a lead generation team and contributed to relationship building and lead management.

Client Onboarding Training Lead Generation Sales Enablement Lead Management Team Management CRM Tools Stakeholder Management Relationship Management

Client Success Manager

Evergreen Business Services (EBS/Growth)

Jan 2021 - Jan 2023 (2 years)

Managed full-funnel client operations across Marketing, Sales, and Customer Success to support retention and revenue growth. Identified and removed customer lifecycle roadblocks, streamlined onboarding, and applied data-driven strategies.

Client Retention & Customer Success Full Funnel Operations Onboarding Data monitoring Upselling Revenue Growth Process Improvement

Real Estate Representative

Jewel Property Solutions

Jan 2020 - Jan 2021 (1 year)

Called FSBO leads and verified lead data (phone/email) to improve lead quality and conversion rates. Worked with sales and operations teams while managing key accounts and resolving customer issues proactively.

Cold Calling FSBO Lead Generation Lead Data CRM Tools Customer Relationship Management Business Development Problem Solving