Open to opportunities

Janirys Violante

@janirysviolante

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Senior Sales Development Representative specializing in B2B sales, lead qualification, and customer onboarding.

Italy

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What I'm looking for

I’m looking for a customer-focused sales role where I can own lead qualification and pipeline management, onboard clients end-to-end, and consistently support revenue targets with disciplined CRM work.

I’m a sales professional with 15+ years of experience across B2B/B2C sales, customer success, client operations, appointment setting, lead qualification, and CRM management. I communicate confidently in English and Spanish, and I work professionally in Italian—so I can build trust quickly with customers and prospects.

In recent roles, I managed customer communication across phone, email, text, website, and social platforms, prepared ~50 estimates weekly, and coordinated about 15 jobs weekly using Jobber and Google tools. I also drove high-ticket outcomes by qualifying leads and onboarding clients while supporting a $19,000 monthly sales target, completing high-volume outbound calling and follow-up, and managing pipeline in Zoho CRM and Lotus CRM. I combine structured sales development with hands-on customer onboarding and operational follow-through to convert opportunities into results.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Coordinator

Current

Clean World Services

Jan 2025 - Present (1 year 6 months)

Managed customer communications across phone, email, text, website, Facebook, and Google Business, and coordinated technicians for completed jobs. Prepared weekly estimates, collected deposits and final payments, requested Google reviews, and used Jobber and Stripe for operations.

Deposits Payment Processing Google Reviews Jobber Google Calendar Google Sheets Excel Stripe CRM Management

Sales Telemarketing Specialist

LiveSalesman

Jan 2025 - Jan 2026 (1 year)

Performed high-volume outbound calling to schedule appointments and managed lead activity. Scheduled an average of 88 appointments per month using Lotus CRM.

Outbound Calling Telemarketing Appointment Setting Lead Management Lotus CRM

High-Ticket Sales Onboarding

Ideal Coaching Global

Jan 2024 - Jan 2026 (2 years)

Completed daily outbound calls and follow-up emails to qualify leads and onboard prospective clients. Scheduled consultations with managers and supported a $19,000 monthly sales target.

Outbound Calling Follow up Lead Qualification Customer Onboarding Appointment Setting Sales Pipeline Management

Digital Sales Consultant

Digital Coach

Jan 2021 - Jan 2023 (2 years)

Sold digital marketing, SEO, and AI education programs, completing high-volume outbound calls to drive sales. Managed opportunities in Zoho CRM toward a $19,000 monthly goal.

Sales Development Digital Marketing SEO Outbound Calling Opportunity Management Zoho CRM

Sales Associate, Fine Jewelry & Handbags

Macy's

Jan 2010 - Jan 2019 (9 years)

Exceeded departmental sales goals as a top-performing sales associate in fine jewelry and handbags. Opened an average of 10 credit card accounts daily, and trained new associates.

Retail Sales Handbag Sales Sales Performance Training Customer Service