Kimberly Messick
@kimberlymessick
Experienced case manager and HR professional skilled in data-driven employee support.
United StatesWhat I'm looking for
I am an experienced Case Manager and HR professional with a strong record supporting employees, veterans, and organizational processes. I combine hands-on case work at Amazon and US VETS with HR operations experience (HR Assistant III) including onboarding, HRIS updates, audits, payroll/QuickBooks tasks, and client reporting.
I excel at problem solving, data management, and clear communication under pressure, leading teams and coordinating cross-functional efforts to deliver timely, accurate results. My strengths include process improvement, empathy in client-facing roles, and meticulous documentation that supports continuity and compliance.
Experience
Work history, roles, and key accomplishments
Case Manager
Amazon
Feb 2020 - Jan 2025 (4 years 11 months)
Managed employee- and customer-facing cases at Amazon, improving process efficiency and maintaining high-quality, timely resolutions while supporting team operations and training successors.
VIP Case Manager
US VETS Inc
Oct 2015 - Oct 2019 (4 years)
Provided intensive case management for veterans, conducting intakes/discharges, managing MCR database, coordinating housing placements, and producing regular client reports to support program outcomes.
Human Resources III
GoWireless
Apr 2010 - Oct 2015 (5 years 6 months)
Managed end-to-end new hire paperwork, HRIS updates, I-9 documentation, and regional audit coordination to ensure compliance and timely HR operations across markets.
Customer Service Supervisor
Upper Deck
Feb 2007 - Nov 2008 (1 year 9 months)
Supervised customer service operations, handled high-volume calls (150+ daily), resolved escalations, oversaw ~50 staff, and performed data entry using JD Edwards and Salesforce.
Education
Degrees, certifications, and relevant coursework
Scott High School
High School Diploma, General Studies
1982 - 1986
Grade: 4.0
Activities and societies: Decorating committee (3 years)
Graduated with a 4.0 average and served on the decorating committee for three years.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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