Breana Wilson-Bey
@breanawilson-bey
Detail-oriented business professional with expertise in case management.
United StatesWhat I'm looking for
I am a detail-oriented and knowledgeable business professional with a strong work ethic and a competitive spirit. My experience spans across administrative support, case management, and client relations, where I excel in enhancing organizational efficiency and meeting client needs. Currently, I serve as a Medical Case Specialist II at QTC Management, where I manage high call volumes and ensure timely processing of referrals for veterans.
Throughout my career, I have developed strong leadership and planning skills, particularly during my time at the Commonwealth of Pennsylvania, where I provided executive support and handled confidential matters. My educational background includes a Bachelor's in Business Leadership and various associate degrees, which have equipped me with a solid foundation in both business and psychology.
Experience
Work history, roles, and key accomplishments
Medical Case Specialist II
QTC Management
Nov 2020 - Present (4 years 9 months)
Managed high call volumes through an automated call distribution system and triaged daily referrals, assigning worksheets to align with veteran conditions. Communicated with claimants and providers to obtain medical history and determine necessary exams, while scheduling and confirming appointments.
Clerk II
Commonwealth of Pennsylvania
Dec 2019 - Present (5 years 8 months)
Answered and directed phone calls to appropriate staff, providing executive support by handling administrative tasks and confidential matters. Reviewed applications for compliance with regulations and organized mail and records, supporting the Department of Human Services and Department of Transportation.
Child Care Assistant
Etiwanda School District
Aug 2017 - Present (8 years)
Supervised and monitored children's safety and well-being, communicating effectively with staff to ensure program efficiency. Responded swiftly to safety concerns and made critical decisions in high-pressure situations.
Kids Club Attendant
24 Hour Fitness
Nov 2016 - Present (8 years 9 months)
Developed engaging play plans for children and ensured their safety during indoor activities. Monitored computerized systems for check-ins and explained Kids Club membership benefits to parents.
Education
Degrees, certifications, and relevant coursework
The University of Arizona Global Campus
Bachelor of Business Leadership, Business Leadership
Completed a Bachelor of Business Leadership program at The University of Arizona Global Campus. This program enhanced my leadership and planning skills.
Citrus College
Associate of Psychology, Psychology
Obtained an Associate of Psychology degree from Citrus College.
Chaffey College
Associate of Administration Of Justice, Administration Of Justice
Earned an Associate of Administration Of Justice degree from Chaffey College.
American Career College
Diploma, Medical Assistant
Completed a Medical Assistant Diploma program at American Career College.
Bonita High School
High School Diploma, General Studies
Received a High School Diploma from Bonita High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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