Open to opportunities

Dawn Imus

@dawnimus

Care coordination professional with 22+ years navigating complex Medicaid, healthcare, and case management systems — bringing real-world advocacy expe

United States

Message

What I'm looking for

I’m looking for a remote Care Coordinator/Care Navigator role where I can use my Medicaid waiver navigation, compliance documentation, and lived expertise to coordinate services, advocate across agencies, and improve outcomes for vulnerable populations.

I bring over 22 years of combined case management and HR experience, including six years with Indiana’s Access to Recovery program coordinating client services, fund allocation, and outcomes tracking, followed by years in HR and customer service management at Martin’s Supermarkets. Alongside my professional background, I have hands-on, lived experience navigating Medicaid waivers, multi-agency coordination, and complex care systems as a full-time caregiver — giving me a rare combination of formal case management skill and firsthand understanding of what families need when systems get complicated. I’m looking for a remote Care Coordinator or Care Navigator role where I can put both sides of that experience to work.

Experience

Work history, roles, and key accomplishments

HR Manager / Customer Service Manager

Martin's Supermarkets

Sep 2016 - Jun 2022 (5 years 9 months)

Managed HR functions for a 160–200+ employee retail operation, including hiring, onboarding, terminations, payroll, and benefits administration. Oversaw employment law compliance, resolved employee disputes and harassment claims, and administered scheduling and workers’ compensation processes using Kronos/UKG and Workday.

HR Management Hiring Onboarding Terminations Employment Compliance Payroll Administration Benefits Administration Employee Relations Conflict Resolution Harassment Scheduling Workday Workers’ Compensation

Administrative Program Assistant

Spa Women's Ministry Home

Jan 2011 - Mar 2016 (5 years 2 months)

Managed administrative operations for a nonprofit residential ministry, including grant proposal research and writing to secure mission-aligned funding. Coordinated fundraising and donor outreach, maintained financial records, and processed AP/AR using QuickBooks.

Administrative Operations Grant writing Community Engagement Financial Records Management Quickbooks

Recovery Case Manager / Recovery Consultant

Indiana Access to Recovery Program

Jan 2008 - Jan 2014 (6 years)

Served as primary case manager for individuals in active recovery, coordinating access to treatment, housing, employment, and supportive services. Assessed needs, allocated state program funds, monitored progress, maintained case records, and ensured SAMHSA and state reporting compliance.