Kimberly Evangelista
@kimberlyevangelista
Experienced technical support and data management specialist with software background.
PhilippinesWhat I'm looking for
I am a results-oriented technical support and data management specialist with a Bachelor of Science in Computer Science and a track record across customer-facing support, panel administration, and data management roles. I have worked in multinational BPO and healthcare data companies and earned performance awards for quality and service.
Throughout my career I have held roles such as Technical Support / Sales Representative, Technical Support System Analyst, Panel Administrator Specialist, and Data Management Specialist, demonstrating strong troubleshooting, data handling, and client-communication abilities. I also completed a software engineering on-the-job training and have hands-on experience in programming and web design.
I bring practical skills in Microsoft Office, Salesforce, JIRA, mainframe tools, Adobe design applications, and multiple programming languages, and I seek opportunities where I can contribute operational excellence and continue growing technically and professionally.
Experience
Work history, roles, and key accomplishments
Data Management Specialist
Dec 2023 - Present (2 years 2 months)
Performs data management duties for clinical and commercial datasets, ensuring accuracy and compliance since December 2023.
Panel Administrator Specialist
Jul 2021 - Dec 2023 (2 years 5 months)
Managed panel administration for Primary Intelligence (UK & IE) from July 2021 to December 2023, earning multiple awards for performance and quality.
Technical Support System Analyst
Mar 2019 - Jul 2021 (2 years 4 months)
Served as a technical support system analyst handling system issues and delivering operational support from March 2019 to July 2021, recognized as a top performer.
Technical Support / Sales Rep
Convergys Phil. Inc
Jul 2015 - Jan 2018 (2 years 6 months)
Provided technical support and sales services for customer accounts, resolving issues and driving service adoption from July 2015 to January 2018.
Education
Degrees, certifications, and relevant coursework
Pamantasan ng Lungsod ng Pasig
Bachelor of Science, Computer Science
2009 - 2013
Completed a Bachelor of Science in Computer Science at Pamantasan ng Lungsod ng Pasig from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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