Francis Vidallo

Created digital art for various projects including posters, calling cards, and invitations, collaborating with clients to meet their design needs.

Created digital arts including posters, calling cards, and invitations. Collaborated with clients to generate ideas and presented projects effectively.

Developed e-learning content using Adobe Flash, created graphic animations, and integrated HTML5 for enhanced functionality.

Encoded daily footfall data into the company database, facilitated applicant exams, and performed basic troubleshooting.

Extracted and analyzed data for quality assessment, performed database clean-up, and coordinated communications with onshore partners regarding data status.

Installed, maintained, and configured hardware and software systems. Conducted troubleshooting and routine maintenance on network and server systems.

Provided technical support through email and ticket answering, troubleshooting customer account issues, and identifying fraudulent accounts.

Handled email, chat, and call support for troubleshooting network connections and client-specific applications. Managed support tickets and provided shared drive access to users.

Provided remote desktop administration support, troubleshooting network connections, client-specific applications, and business functions. Managed Active Directory and utilized PowerShell commands to enhance operational efficiency.

Provided remote desktop administration support by answering support tickets, troubleshooting network connections, and managing Active Directory. Utilized Microsoft Intune and Azure for client management and triaged tickets effectively.

Handled email, chat, and call support for troubleshooting network connections and client-specific applications. Managed ticket answering and provided shared drive access.

Provided technical support through email and ticket answering, troubleshooting customer account issues, and identifying fraudulent accounts.

Installed, maintained, and configured hardware and software systems. Troubleshot and repaired network, hardware, and software components while performing routine maintenance.

Extracted and analyzed data for quality checks, facilitated database clean-up, and maintained records of application problems while coordinating with onshore partners.

Developed e-learning content using Adobe Flash, including graphic animation and action scripting for interactive elements.

Encoded daily footfall data into the company database, facilitated applicant exams, and performed basic PC troubleshooting.

Bachelor of Science in Information Technology program focused on developing skills in software development, network management, and IT support. The curriculum included hands-on experience with various technologies and tools relevant to the IT industry.