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@francisvidallo
Tech-savvy IT professional with expertise in troubleshooting and support.
I am a highly effective IT professional with extensive experience in maintaining and installing software and hardware for both laptop and desktop computers. My strong troubleshooting skills enable me to resolve recurring computer and network problems efficiently. I am creative and hands-on, with a solid background in graphic design and art direction, allowing me to develop innovative strategies that enhance user experience.
Throughout my career, I have worked in various roles, including Cloud Computing Support and Systems Engineer, where I managed support tickets and troubleshot network connections. My experience as a Data Analyst at Accenture honed my skills in data management and error checking, ensuring high-quality data for analysis. I am committed to continuous learning and professional growth in the IT industry.
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Work history, roles, and key accomplishments
Personal Business
Jan 2017 - Present (8 years 10 months)
Created digital art for various projects including posters, calling cards, and invitations, collaborating with clients to meet their design needs.
Personal Business
Jul 2023 - Aug 2023 (1 month)
Created digital arts including posters, calling cards, and invitations. Collaborated with clients to generate ideas and presented projects effectively.
Halcyon Marine Healthcare Systems
Jun 2023 - Jul 2023 (1 month)
Developed e-learning content using Adobe Flash, created graphic animations, and integrated HTML5 for enhanced functionality.
GENPACT
May 2023 - Jun 2023 (1 month)
Encoded daily footfall data into the company database, facilitated applicant exams, and performed basic troubleshooting.
Accenture
Apr 2023 - May 2023 (1 month)
Extracted and analyzed data for quality assessment, performed database clean-up, and coordinated communications with onshore partners regarding data status.
Crimson Group Inc.
Mar 2023 - Apr 2023 (1 month)
Installed, maintained, and configured hardware and software systems. Conducted troubleshooting and routine maintenance on network and server systems.
TaskUs
Feb 2023 - Mar 2023 (1 month)
Provided technical support through email and ticket answering, troubleshooting customer account issues, and identifying fraudulent accounts.
ATOS/AITI
Jan 2023 - Feb 2023 (1 month)
Handled email, chat, and call support for troubleshooting network connections and client-specific applications. Managed support tickets and provided shared drive access to users.
Microsoft
Oct 2021 - Jan 2023 (1 year 3 months)
Provided remote desktop administration support, troubleshooting network connections, client-specific applications, and business functions. Managed Active Directory and utilized PowerShell commands to enhance operational efficiency.
Microsoft
Oct 2021 - Dec 2022 (1 year 2 months)
Provided remote desktop administration support by answering support tickets, troubleshooting network connections, and managing Active Directory. Utilized Microsoft Intune and Azure for client management and triaged tickets effectively.
ATOS/AITI
Jan 2021 - Oct 2021 (9 months)
Handled email, chat, and call support for troubleshooting network connections and client-specific applications. Managed ticket answering and provided shared drive access.
TaskUs
Jan 2020 - Jan 2021 (1 year)
Provided technical support through email and ticket answering, troubleshooting customer account issues, and identifying fraudulent accounts.
Crimson Group Inc.
Jan 2019 - Jan 2020 (1 year)
Installed, maintained, and configured hardware and software systems. Troubleshot and repaired network, hardware, and software components while performing routine maintenance.
Accenture
Jan 2018 - Jan 2019 (1 year)
Extracted and analyzed data for quality checks, facilitated database clean-up, and maintained records of application problems while coordinating with onshore partners.
Halcyon Marine Healthcare Systems
Apr 2017 - May 2017 (1 month)
Developed e-learning content using Adobe Flash, including graphic animation and action scripting for interactive elements.
GENPACT
Apr 2017 - May 2017 (1 month)
Encoded daily footfall data into the company database, facilitated applicant exams, and performed basic PC troubleshooting.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
2014 - 2016
Bachelor of Science in Information Technology program focused on developing skills in software development, network management, and IT support. The curriculum included hands-on experience with various technologies and tools relevant to the IT industry.
Software and tools used professionally
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