Roma Belle Bayato
@romabellebayato
Customer support and QA leader driving product quality and client success.
PhilippinesWhat I'm looking for
I am an IT professional with over 14 years' experience in customer support, technical support, software quality assurance, data management, and team leadership. I specialize in ensuring product quality, optimizing processes, developing system support tools, and delivering client-focused technical support across web technologies and ticketing platforms.
Throughout my career I have supervised support and QA teams, led testing and data processing efforts, created documentation and training, and reported to senior leadership. I combine hands-on technical troubleshooting (HTML, PHP, MySQL, CMS) with strong communication, process improvement (Lean Six Sigma Yellow Belt), and a track record of client training and project delivery.
Experience
Work history, roles, and key accomplishments
Customer Support Supervisor
IDESS Interactive Technologies
Dec 2017 - Feb 2024 (6 years 2 months)
Supervised Customer Support and Software QA teams, streamlined data processing and support workflows, and produced status reports to management while improving documentation and training programs.
Customer Service Representative
One.com FZ LLC
Mar 2015 - Nov 2017 (2 years 8 months)
Provided chat and email technical support for web hosting clients, troubleshooting CMS and email configuration issues and assisting in customer acquisition through product guidance.
Data Specialist
IDESS Interactive Technologies
Jun 2013 - Jan 2015 (1 year 7 months)
Managed electronic data interchange processing, ensured data security and backups, documented client transactions, and developed system support tools for the EDP section.
Software Quality Assurance
IDESS Interactive Technologies
Jun 2011 - Jun 2013 (2 years)
Conducted comprehensive testing of multimedia software against test plans, tracked and documented defects, and supported QA activities to improve product quality.
Education
Degrees, certifications, and relevant coursework
BUBataan Peninsula State University
Bachelor's Degree, Information Technology
2007 - 2011
Completed a Bachelor's degree in Information Technology with a major in Net & Web Application from June 2007 to April 2011 in Balanga City, Bataan.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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