Irfane Emini

Lead end-to-end business operations, workforce planning, customer service, and financial performance for a high-volume business unit. Manage inventory, supply chain coordination, and operational reporting to support profitability.

Managed daily operations, customer experience, and service delivery across 3 high-volume business locations. Led a cross-functional workforce of 30+ employees and managed end-to-end project coordination for private and corporate events.

Managed high-volume customer enquiries and complex escalations, applying structured problem-solving to protect customer satisfaction. Coordinated onboarding and delivered structured training programmes for new corporate employees.

Supported daily business operations, shift planning, workforce coordination, and performance management for a large service team. Monitored customer and operational performance metrics and introduced continuous improvement actions.

Managed day-to-day operations, workforce rotas, budget planning, and supplier relationships. Coordinated staff development and cross-department communication to improve workflow efficiency and service consistency.

Managed complete retail operations including customer service, visual merchandising, stock control, and cash management. Led recruitment, onboarding, staff training, and performance reviews.

Completed a Level 3 Certificate in Digital Marketing at Cambridge Regional College in 2026.

Completed an MA in Marketing at the University of Sunderland in 2021.

Completed a BA (Hons) in Public Relations at the University of Athens in 2013.

Completed the Fundamentals of Salesforce certification covering sales and customer relationship management.

Completed the SAP CRM certification on revolutionizing customer relationships.

Completed CRM for Small Businesses & Advanced CRM Systems certification covering HubSpot and Zoho.

Completed CRM for Small Businesses & Advanced CRM Systems certification covering HubSpot and Zoho.

Completed a certification in B2B Customer Success Management.

Completed a certification in Key Account Management & Account Management.

Completed a BA (Hons) in Journalism at the University of Sunderland in 2019.

Completed a certification in Strategic Business Management.

Completed a certification in B2B Sales & Marketing.

Completed an Emergency First Aid Level 2 certification.

Completed a Health & Safety Level 2 certification.