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Georgia Leighton

@georgialeighton

Shift Manager and Barista delivering exceptional customer service under pressure.

Zimbabwe
Message

What I'm looking for

I’m looking for a customer-facing leadership role where I can manage shifts, train teams, and keep high standards for service, safety, and cleanliness while working in a fast-paced, supportive environment.

I’m a Barista Maestro (Shift Manager) at Costa Coffee, focused on keeping shifts running smoothly while delivering consistently high-quality customer service in a busy drive-thru environment. I thrive in fast-paced settings where clear communication and calm decision-making matter.

In my current role, I manage daily operations, maintain high standards, and ensure customer satisfaction. I also train and supervise staff, helping teams stay organised, work efficiently, and keep service and cleanliness levels strong.

Before Costa Coffee, I worked as a Security Officer – Stansted Airport (2022–2024), where I ensured passenger safety and compliance with airport regulations. I delivered excellent customer service under pressure and collaborated effectively as part of a large, fast-paced team.

Earlier experience includes working as a Production Operative at Siemens Healthineers (2020–2022), where I supported production lines with accuracy and quality, met targets, and maintained attention to detail in a regulated environment. I began my career as an Apprentice Hairdresser at Elite Hair Design (2016–2020), building strong customer relationships while maintaining salon hygiene and presentation standards.

Experience

Work history, roles, and key accomplishments

Costa Coffee logoCC
Current

Barista Maestro

Costa Coffee

Jan 2024 - Present (2 years 5 months)

Managed daily operations and ensured smooth shift running in a busy drive-thru environment. Delivered high-quality customer service, trained and supervised staff, and maintained store cleanliness and organisation.

Education

Degrees, certifications, and relevant coursework

SS

Stour Valley Community School

GCSEs, General Education (GCSE)

Grade: All grade C

Completed GCSEs at Stour Valley Community School, achieving grade C in all subjects, including English and Maths.

Tech stack

Software and tools used professionally

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