Tintswalo Makamu

Manage customer and operational queries linked to fibre orders, provisioning, installation and activation, ensuring requests are followed through to resolution. Track open orders, follow up with FNOs and internal teams, and escalate delays or unresolved issues.

Managed FTTH installation escalations and customer complaints, tracking orders and appointments through to resolution. Coordinated with customers, resellers, sales teams and FNOs to support timely service delivery.

Provided second-line technical and customer support for escalated broadband, LTE, VoIP and fibre service issues. Investigated connectivity problems and provided remote assistance using TeamViewer and AnyDesk.

Assisted customers with service enquiries and first-line technical troubleshooting. Recorded faults, guided customers through initial checks and escalated unresolved incidents to specialist teams.

Provided first-line support to fibre customers experiencing connectivity issues and service-related problems. Logged customer interactions, captured fault details and escalated complex cases for further investigation.

Handled customer enquiries and technical support for fixed-line, ADSL, internet connectivity, Wi-Fi and email services. Configured and supported D-Link and Netgear routers and investigated line, DSLAM and switchboard faults.

Provided first-line customer support for television and radio broadcasting services. Assisted customers with decoder troubleshooting, service activation and frequency or channel configuration.

Currently studying towards a Bachelor of Commerce in Information Technology and Management, with an expected completion in 2028.

Completed a course in Applied Project Management in an Information Technology Environment in 2021.

Completed System Support NQF Level 5 in 2015.

Completed CCNA 1-4 and Cisco IT Essentials in 2013.

Completed National Senior Certificate (Matric) in 2008.