Open to opportunities

Kiki User

@kikiuser

Message

Bilingual customer service professional with a passion for cryptocurrency.

United States

Message

What I'm looking for

I am looking for a role that values communication and problem-solving, ideally in the blockchain or cryptocurrency sector.

As a bilingual customer service professional with over two years of experience, I have honed my skills in providing exceptional support in fast-paced environments. My expertise lies in troubleshooting technical queries and delivering swift resolutions across various channels, including live chat and ticketing systems. I pride myself on my ability to manage high call volumes while maintaining a focus on customer satisfaction.

Currently, I am working as a Customer Service Representative at Avesis, where I continue to develop my problem-solving and communication skills. My enthusiasm for blockchain and cryptocurrency drives my desire to contribute to a leading exchange platform like Binance. I am eager to leverage my technical proficiency and customer service excellence to enhance user experiences and support the growing cryptocurrency community.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Avesis

Sep 2023 - Present (1 year 10 months)

Bilingual customer service representative with over two years of experience in high-volume environments. Skilled in troubleshooting technical queries and resolving complex customer issues through live chat and ticketing systems. Proven ability to manage high call volumes while maintaining customer satisfaction.

Customer Service Bilingualism Technical Support Problem Solving Time Management CRM Systems Microsoft Office

Lead Concierge

Northeast Security Inc

Aug 2023 - Oct 2023 (2 months)

Lead concierge responsible for providing exceptional customer service and support in a fast-paced environment. Focused on effective communication and problem-solving to ensure client satisfaction.

Customer Service Effective Communicator Problem Solving Detail Oriented Team Collaboration

Lifeguard

City Of Sacramento Aquatics

May 2022 - Mar 2023 (10 months)

Red Cross certified lifeguard providing safety and support in aquatic environments. Responsible for monitoring activities and ensuring a safe experience for all patrons.

Customer Service Problem Solving Team Collaboration

Sushi Chef

Akebono Japanese Restaurant

May 2021 - May 2022 (1 year)

Sushi chef responsible for preparing high-quality sushi and maintaining kitchen standards. Focused on teamwork and adaptability in a fast-paced restaurant environment.

Customer Service Detail Oriented Team Collaboration