Adebayo Dare
@adebayodare
Dedicated customer support representative with over 5 years of experience.
What I'm looking for
I am a dedicated and customer-focused Customer Support Representative with over 5 years of experience delivering exceptional service in fast-paced environments. My expertise lies in handling customer inquiries, resolving complaints, and providing technical support while maintaining high satisfaction ratings. I pride myself on being a strong communicator with a problem-solving mindset, capable of working collaboratively in a team-oriented setting.
Throughout my career, I have worked with reputable companies such as Tokio Marine HCC and Coinbase, where I honed my skills in customer service and technical troubleshooting. I have successfully assisted customers with various inquiries, from insurance policies to cryptocurrency transactions, ensuring compliance with company policies and regulatory guidelines. My commitment to customer satisfaction has led to positive feedback and recognition for my ability to resolve complex issues efficiently.
I am passionate about continuous improvement and have actively contributed to training new representatives, sharing best practices, and analyzing customer feedback to recommend process enhancements. I am eager to bring my skills and experience to a new role where I can further develop my career and contribute to a customer-centric organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Tokio Marine HCC
Oct 2022 - Mar 2025 (2 years 5 months)
Answered customer inquiries regarding insurance policies, coverage options, and premium payments. Investigated and resolved customer complaints related to claims, billing, or policy disputes. Assisted in training new customer service representatives on company policies and procedures.
Customer Service Call and Chat Representative
Coinbase
Mar 2021 - Oct 2022 (1 year 7 months)
Assisted customers with account creation, verification, and security settings. Resolved account access issues such as password resets, two-factor authentication troubleshooting, and locked accounts. Educated customers on phishing scams, fraud prevention, and account security best practices.
Scheduling and Customer Service Agent
Perceptionist
Jan 2018 - Mar 2021 (3 years 2 months)
Answered incoming calls professionally, determined the nature of the inquiries, and directed them appropriately. Coordinated and scheduled appointments based on clients’ availability, ensuring accuracy and efficiency. Provided overflow sales support during days, evenings, and weekends, ensuring businesses capture 100% of their sales opportunities.
Education
Degrees, certifications, and relevant coursework
California State University, San Bernardino
Bachelor of Science, Business Administration/Management
Studied Business Administration with a focus on Management. Gained knowledge in various business functions and organizational leadership.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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