Manswab Juma
@manswabjuma
Dedicated Administrative Virtual Assistant with expertise in data entry and customer support.
What I'm looking for
I am a detail-oriented Administrative Virtual Assistant with a strong background in data entry, email management, and customer support. My experience has equipped me with the skills to handle administrative tasks efficiently in fast-paced environments, ensuring optimal operational efficiency.
In my current role, I have consistently achieved high accuracy rates in data entry and have successfully managed high volumes of customer inquiries, improving client satisfaction and retention. My ability to conduct thorough web research has also contributed to increased client acquisition.
I am committed to delivering exceptional support and maintaining organized workflows, leveraging my technical proficiency and problem-solving abilities to enhance team efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Administrative Virtual Assistant
Remote
May 2024 - Present (1 year)
Dedicated Administrative Virtual Assistant with extensive experience in data entry, email management, and customer support. Achieved a 99% accuracy rate in data entry and improved client acquisition through web research.
Customer Support Representative
CCI KENYA
May 2024 - Present (1 year)
Provided exceptional customer support via phone and email, achieving a 95% first-contact resolution rate. Managed customer support tickets efficiently, enhancing overall team performance.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Tourism and Hospitality
ALX Africa
Training Certificate, Virtual Assistance
2024 - 2024
Completed training in Virtual Assistance, focusing on skills necessary for effective remote administrative support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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