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Enrique González Croes

@kikegcroes

Automotive video producer & editor with 5+ years creating long- and short-form content, combining product knowledge, storytelling and post-production.

Colombia

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What I'm looking for

Busco un rol donde pueda combinar conocimiento de producto, experiencia de cliente, comunicación y ejecución para traducir soluciones complejas en valor claro para clientes y audiencias.

I’m an automotive video producer, editor, and operations-minded creative with 5+ years of experience leading end-to-end content production for Automóviles Colombia.

My work combines automotive research, storytelling, filming, editing, post-production, and delivery across YouTube, Instagram, TikTok, and short-form platforms. I regularly research and verify vehicle specifications, trims, equipment, and technologies, which allows me to create content that is not only visually engaging but also technically accurate.

Before moving fully into automotive media, I worked in operations and customer support for U.S.-market companies, including Instacart and Comcast, where I was selected for support and coaching responsibilities. That experience strengthened my problem-solving, communication, quality control, and ability to manage fast-moving workflows.

My creative background also includes acting studies and television production mentorship from 2018 to 2022 under Mexican director and producer Alfredo Tappan. That training strongly influenced how I approach directing, performance, pacing, and visual storytelling.

I’m especially interested in automotive, mobility, technology, AI, product-focused content, video production, short-form storytelling, and roles where creativity is combined with strong product knowledge and attention to detail. I’m comfortable working independently, managing projects end to end, and collaborating with international teams in both English and Spanish.

Experience

Work history, roles, and key accomplishments

Current

Producer

Current

Automóviles Colombia

Sep 2020 - Present (5 years 11 months)

I lead the end-to-end development of specialized content for Automóviles Colombia, combining product research, audiovisual production, communication, customer experience, and automotive market expertise.

► Research, test, and compare vehicles, trims, equipment, and technologies to identify product differences, market positioning, and value propositions versus competing alternatives.
► Lead the fu

Audiovisual production

Bilingual Agent | Customer Experience – Instacart

Teleperformance

Jan 2020 - Mar 2021 (1 year 2 months)

Provided bilingual customer support in English and Spanish to Instacart customers and shoppers in the U.S. market, working in a high-volume environment focused on real-time issue resolution and customer experience.

► Managed cases related to orders, purchases, payments, deliveries, and operational issues, providing clear and timely solutions for both customers and shoppers.
► Selected for Floor S

Atención al Cliente

Operations Manager

Smart Start

Jan 2017 - Nov 2020 (3 years 10 months)

Managed the day-to-day operations of a personalized education business focused primarily on English instruction, coordinating clients, teachers, scheduling, resources, and service delivery.

► Managed relationships with students and families from the initial identification of needs through service coordination and follow-up.
► Organized schedules, capacity, and resources to support a growing stude

Client Relationships Team Coordination Atención al Cliente

Coach | Customer Service & Sales – Comcast

Sitel

Oct 2013 - Apr 2014 (6 months)

Joined the Comcast campaign supporting U.S.-based customers in English, resolving service-related issues while also identifying opportunities to offer additional products and services.

► Combined Customer Service and cross-selling, ensuring commercial recommendations were aligned with genuine customer needs.
► Developed hands-on experience in objection handling, sales communication, and identifyi

Venta Consultiva Gestión De Objeciones Venta Cruzada

Education

Degrees, certifications, and relevant coursework

Stars Actors, Studio Actores

Acting & Television Production Mentorship, Acting, Directing & Television Production

2018 - 2022

Activities and societies: Acting training, scene work, performance, directing, television production and visual storytelling.

Studied acting in Bogotá and trained under Mexican television director and producer Alfredo Tappan from 2018 to 2022. His mentorship shaped my approach to directing, production, performance, pacing and storytelling, which I later brought into my work at Automóviles Colombia.

Universidad de La Sabana

University Studies, Social Communication and Journalism

2008 - 2010

University studies in journalism, organizational communication, communication for development, and political communication. Program pursued concurrently with Audiovisual Communication and Multimedia.