Sara Avilez

Supported conceptualization and production of audiovisual content by developing visual storytelling strategies for specific target audiences. Edited video using Adobe Premiere Pro and DaVinci Resolve and collaborated across teams from concept to final deliverables.

Managed end-to-end domestic shipment coordination and led B2B client communication with timely load-status updates. Served as the main point of contact for clients and internal teams, resolving operational issues and using operational data to drive process improvements while maintaining shipping records for compliance.

Developed and optimized content across platforms using SEO strategies and SEM campaigns to improve visibility and drive targeted traffic. Edited and proofread content for accuracy and consistency, and monitored/report content performance metrics to support data-driven decisions.

Managed multichannel customer service for corporate client cases with proactive follow-up and quality-standard compliance. Documented interactions and incidents for traceability and delivered bilingual support involving account management, order processing, and customer databases to support operational excellence.

Completed a Master's Degree in Cinematography and Visual Arts at SchoolTraining in Málaga, Spain (2024–2025).

Completed an ESL (English as a Second Language) Diploma at Lonsdale Institute in Sydney, Australia (2023–2024).

Earned a Bachelor's Degree in Social Communication and Journalism at Universidad Pontificia Bolivariana in Medellín (2016–2021).

Completed high school at Colegio Jesús María in Medellín in 2015.