dan User

Created and edited short-form social content generating 30M+ cumulative views across client accounts. Wrote hooks, scripts, captions, and on-screen copy, and transformed long-form content into platform-native short-form videos.

Managed social media content for clients across psychology, e-commerce, and lifestyle brands. Developed content ideas, hooks, scripts, and captions, and handled the content process from ideation to publishing.

Managed 3-6 social media accounts, ensuring consistent communication, audience engagement, and account performance. Collaborated with creators to refine content strategies and used CRM tools to streamline account management.

Coordinated international air freight operations and maintained accurate shipment tracking from origin to destination. Managed real-time shipment information and communicated updates to clients and internal teams.

Engaged customers through chat to understand needs and provide tailored solutions. Addressed customer concerns while maintaining a strong focus on retention and satisfaction.

Provided technical support and customer service while maintaining strong product knowledge. Built customer relationships through active listening and personalized solutions.

Assisted customers with account, plan, activation, and technical support inquiries. Consistently delivered personalized customer support while meeting performance goals.

Managed day-to-day coworking operations and member communication. Promoted coworking services through social media and community outreach.

Bachelor's degree in International Business with coursework in business planning, financial projections, logistics, international trade, and e-commerce.

Completed Advanced English language training at Berlitz Institute in Bogotá, Colombia.