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Open to opportunities

Kiera Riles

@kierariles

Customer care specialist focused on reliable service, issue resolution, and customer communication.

United States
Message

What I'm looking for

I’m looking for a customer-focused role where I can support customers reliably, resolve concerns professionally, and maintain quality standards—using my phone support, communication, and problem-solving skills to deliver excellent service.

I’m a reliable, motivated professional with experience in customer service, remote call center support, cleaning services, and independent delivery. I communicate clearly with customers, resolve issues efficiently, and stay detail-oriented in fast-paced environments.

For 2 years, I worked as a Customer Care Specialist (Remote) for Barclays Bank, assisting customers over the phone with account inquiries and banking services. I resolved concerns with professionalism and empathy, verified customer information, and documented account activity accurately while meeting performance and quality standards.

Currently, I’m an Owner & Cleaner with Kee Enise’s Cleaning Services in Lafayette, LA. I provide residential cleaning with attention to detail and professionalism, manage scheduling and customer communication, and ensure client satisfaction through dependable service.

I also work as an Independent Delivery Driver with DoorDash, planning routes for timely deliveries while maintaining excellent customer service. Across roles, I’m known for being dependable, detail-oriented, and committed to providing excellent service.

Experience

Work history, roles, and key accomplishments

KS
Current

Owner & Cleaner

Kee Enise’s Cleaning Services

Jan 2026 - Present (6 months)

Provided residential cleaning services with attention to detail, sanitizing kitchens, bathrooms, bedrooms, and common areas. Managed scheduling, customer communication, and payments to ensure client satisfaction.

DoorDash logoDO
Current

Independent Delivery Driver

Jan 2026 - Present (6 months)

Delivered food orders safely and efficiently while maintaining excellent customer service. Planned routes to ensure timely deliveries and ensured accuracy and professionalism with every order.

Education

Degrees, certifications, and relevant coursework

WS

Washington Marion Magnet High School

High School Diploma, High School

Earned a High School Diploma in 2022.

Strayer University logoSU

Strayer University

Associate degree (in progress), Business Management

Completed 6 months toward an Associate Degree in Business Management.

Tech stack

Software and tools used professionally

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