Kiera Riles
@kierariles
Customer care specialist focused on reliable service, issue resolution, and customer communication.
What I'm looking for
I’m a reliable, motivated professional with experience in customer service, remote call center support, cleaning services, and independent delivery. I communicate clearly with customers, resolve issues efficiently, and stay detail-oriented in fast-paced environments.
For 2 years, I worked as a Customer Care Specialist (Remote) for Barclays Bank, assisting customers over the phone with account inquiries and banking services. I resolved concerns with professionalism and empathy, verified customer information, and documented account activity accurately while meeting performance and quality standards.
Currently, I’m an Owner & Cleaner with Kee Enise’s Cleaning Services in Lafayette, LA. I provide residential cleaning with attention to detail and professionalism, manage scheduling and customer communication, and ensure client satisfaction through dependable service.
I also work as an Independent Delivery Driver with DoorDash, planning routes for timely deliveries while maintaining excellent customer service. Across roles, I’m known for being dependable, detail-oriented, and committed to providing excellent service.
Experience
Work history, roles, and key accomplishments
Owner & Cleaner
Kee Enise’s Cleaning Services
Jan 2026 - Present (6 months)
Provided residential cleaning services with attention to detail, sanitizing kitchens, bathrooms, bedrooms, and common areas. Managed scheduling, customer communication, and payments to ensure client satisfaction.
Delivered food orders safely and efficiently while maintaining excellent customer service. Planned routes to ensure timely deliveries and ensured accuracy and professionalism with every order.
Customer Care Specialist (Remote)
Barclays Bank
Assisted customers by phone with account inquiries and banking services, resolving concerns with professionalism and empathy. Verified customer information and documented account activity accurately while meeting call center performance and quality standards.
Education
Degrees, certifications, and relevant coursework
Washington Marion Magnet High School
High School Diploma, High School
Earned a High School Diploma in 2022.
Strayer University
Associate degree (in progress), Business Management
Completed 6 months toward an Associate Degree in Business Management.
Availability
Location
Authorized to work in
Job categories
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