Kiara Philbert

Provided high-volume customer support via telephone and customer-service systems, resolving account, billing, order, service, and scheduling issues. Investigated customer concerns, documented interactions in CRM systems, and escalated complex matters.

Delivered solution-focused customer service in a fast-paced environment, handling transactions, refunds, and exchanges. Used POS systems accurately and trained new team members on procedures.

Performed inventory verification, quality checks, and data accuracy reviews. Trained new employees on procedures and quality standards.

Handled confidential mail and materials responsibly while following security requirements and operating procedures. Prioritized high-volume work and maintained accuracy.

Processed high volumes of packages accurately while meeting strict deadlines and safety procedures. Maintained shipment accuracy in a fast-paced environment.

Served in progressively responsible workflow and problem-solving roles, coordinating priorities and communicating operational issues. Investigated workflow issues, trained new employees, and adapted to changing business needs.

Provided administrative and front-line support including answering phones, data entry, filing, and recordkeeping. Entered information into databases and maintained accurate records.

Currently enrolled in an Associate of Applied Science program in Diagnostic Medical Sonography, gaining knowledge of healthcare terminology and clinical workflows.

Completed high school education and earned a diploma.