Kiara Hall

Oversaw daily home care operations, including caregiver scheduling, client service coordination, and staff support. Managed payroll processing, employee onboarding, background checks, and document compliance to meet agency and state regulations.

Investigated missing payments by identifying outstanding requirements and facilitating their completion to ensure timely fund transfers. Collaborated with various departments to resolve payment discrepancies efficiently.

Provided personalized insurance solutions by assessing client needs, explaining coverage options, and managing policy sales and services. Ensured compliance with regulations, maintained accurate records, and guided clients through claims processes.

Investigated cases to determine Medicare’s secondary payer status by reviewing claims, identifying primary insurance coverage, and verifying coordination of benefits. Communicated with insurance companies to resolve payment discrepancies efficiently and ensured compliance with Medicare regulations.

Delivered exceptional customer service by resolving inquiries, upselling products, and ensuring seamless account management. Maintained accurate records and contributed to customer satisfaction.

Currently pursuing a certificate in Medical Billing and Coding. This program focuses on the essential skills required for managing patient accounts and processing insurance claims.

Completed high school education, gaining foundational knowledge and skills across various subjects.