At Second Nature, I manage a portfolio of property owners, property managers, and tenants as their primary contact across resident benefits and the property lifecycle. I use Salesforce to track account health, renewals, and CRM hygiene, and Claude Code and Claude Cowork to streamline workflows and reporting.
At WarrCloud Inc., I guided automotive dealership stakeholders through implementation of an AI-powered SaaS platform, moving legacy manual processes to automated operations. I reduced claim cycle time 20% while maintaining 95% retention, and used generative AI in client workflows to improve efficiency and claim description accuracy.
At RealtyGen, I led onboarding and migration for 50+ mid-market customers, achieving 98% CSAT and 90% onboarding completion. I also partnered with Sales and Product on platform configuration and used customer feedback and usage metrics to influence the product roadmap.
