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Mark Maresca

@markmaresca

Customer Success Executive with CY Benefits and enterprise SaaS experience, driving retention and growth across portfolios up to $25M.

United States
Message

At Infor, Inc., I owned a $25M enterprise portfolio across five major hospital systems, managing renewals, expansions, and C-suite engagement. I developed Customer Success playbooks and helped stabilize multiple at-risk accounts within 90 days.

At CY Benefits, I returned in an advisory and consulting capacity after serving as Vice President, where I built a sales team and directed onboarding programs. Across my career, I’ve managed global enterprise accounts and driven retention, revenue growth, and client transformation.

Experience

Work history, roles, and key accomplishments

CB
Current

Senior Consultant

CY Benefits

Jun 2023 - Present (3 years 5 months)

Returned in advisory/consulting capacity to a start-up healthcare benefits provider delivering customized benefits solutions to employers.

Informa PLC logoIP

Global Director, Professional Services

Apr 2016 - Jul 2017 (1 year 3 months)

Managed and expanded a $20M global portfolio of 25 enterprise accounts across US, EMEA, and APAC, exceeding retention and revenue targets. Led a team of 12 Account Managers across three regions.

Global Account Management
Enterprise Accounts
RetentionRevenue GrowthTeam Leadership
MSA Negotiation
CSATNPSExecutive Engagement

Education

Degrees, certifications, and relevant coursework

University of Michigan, Ross School of Business logoUB

University of Michigan, Ross School of Business

Certification, Leadership

Completed Leading People & Teams certification from the University of Michigan Ross School of Business in November 2023.

GO

Google

Certification, Project Management

Completed Project Management certification from Google in September 2023.

Hofstra University logoHU

Hofstra University

Bachelor of Arts, International Business

Bachelor of Arts in International Business from Hofstra University.

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

100k+ USD

Job categories

Skills

customer success strategyEnterprise Account ManagementNet Revenue Retention
Client Leadership
Retention and Renewals
Stakeholder Engagement
Onboarding and adoption
Cross Sell Upsell Strategy
Data Driven Insights and Reporting
Contract NegotiationSaaSCloud TransformationSalesforceGainsightClaude

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