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Mark Maresca

@markmaresca

Customer Success Executive with CY Benefits and enterprise SaaS experience, driving retention and growth across portfolios up to $25M.

United States

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At Infor, Inc., I owned a $25M enterprise portfolio across five major hospital systems, managing renewals, expansions, and C-suite engagement. I developed Customer Success playbooks and helped stabilize multiple at-risk accounts within 90 days.

At CY Benefits, I returned in an advisory and consulting capacity after serving as Vice President, where I built a sales team and directed onboarding programs. Across my career, I’ve managed global enterprise accounts and driven retention, revenue growth, and client transformation.

Experience

Work history, roles, and key accomplishments

Current

Senior Consultant

Current

CY Benefits

Jun 2023 - Present (3 years 3 months)

Returned in advisory/consulting capacity to a start-up healthcare benefits provider delivering customized benefits solutions to employers.

Senior Principal, Customer Success

Infor, Inc.

May 2022 - May 2023 (1 year)

Owned a $25M enterprise portfolio across 5 major hospital systems, managing renewals, expansions, and C-suite engagement. Directed cross-functional teams of 75+ and developed Customer Success playbooks aligned to client KPIs.

Customer Success Enterprise Account Management Renewals Upselling Cross Selling QBRs Stakeholder Engagement Risk Mitigation CSAT NPS Digital Transformation

Vice President

CY Benefits

Feb 2021 - May 2022 (1 year 3 months)

Built and led a high-performing sales team from the ground up, supporting go-to-market initiatives. Directed onboarding programs to reduce time-to-value and negotiated provider contracts to secure competitive terms.

Sales Leadership Team Building Onboarding Contract Negotiation Go To Market Marketing Brand Messaging

Global Client Director

TMF Group

Aug 2019 - Feb 2021 (1 year 6 months)

Grew revenue 15% YoY across a $16M portfolio of 12 strategic global accounts during a pandemic year. Built and led a team of 10-12 Global Account Managers, executing EBRs and negotiating complex MSAs.

Account Management Revenue Growth Team Leadership EBR MSA Negotiation Cross Selling Upselling Global Accounts NPS Improvement

Director, Client Services

Ryan LLC

Jan 2018 - Jun 2019 (1 year 5 months)

Managed relationships with 30+ Fortune 500 clients and 350+ prospects, driving gains in retention and satisfaction. Launched an M&A services offering and drove regional revenue growth through consultative selling.

Customer Relationship Management Fortune 500 M&A Due Diligence Post Merger Integration Consultative Selling Revenue Growth C level Engagement

Global Director, Professional Services

Informa PLC

Apr 2016 - Jul 2017 (1 year 3 months)

Managed and expanded a $20M global portfolio of 25 enterprise accounts across US, EMEA, and APAC, exceeding retention and revenue targets. Led a team of 12 Account Managers across three regions.

Global Account Management Enterprise Accounts Retention Revenue Growth Team Leadership MSA Negotiation CSAT NPS Executive Engagement

Vice President, Sales & Account Management

Merrill Corporation

Jan 2005 - Feb 2016 (11 years 1 month)

Exceeded annual sales targets by 25%+ year-over-year through strategic expansion of enterprise accounts. Directed 24/7 customer service and sales operations, leading a team of 20-24 representatives.