At Asset Panda, I built customer health scoring, proactive risk reviews, and recovery plans that reduced churn from 11% to 4%. Across a $30M ARR portfolio of more than 4,000 accounts, I lifted NRR from 98% to 115%.
I also improved renewal forecast accuracy to 92% and generated $700K in annual expansion ARR through growth plays with Sales. I built segmented lifecycle playbooks and standardized handoffs, cutting onboarding time from 50 days to 30.
At Cameyo (acq. by Google), I owned a $3M book across new business, renewals, and expansion, meeting quota in 22 of 24 months. I built account management processes from scratch to support customers from onboarding through renewal.
At PrinterLogic, I held 98% gross retention on a $6M+ enterprise portfolio and generated $1.2M in expansion ARR. I helped establish the Customer Success function and develop onboarding and business review frameworks adopted across the organization.
