Khushi Mandali
@khushimandali
Dynamic customer service representative with a passion for client satisfaction.
CanadaWhat I'm looking for
I am a dynamic customer service representative with two years of experience specializing in enhancing customer satisfaction. At ICICI Bank, I successfully assisted over 20 customers daily, achieving an impressive 95% satisfaction rate. My proactive approach and strong communication skills have enabled me to resolve customer issues promptly, significantly enhancing the overall service experience and customer retention.
Currently, I am pursuing a Finance degree at the Northern Alberta Institute of Technology, where I am gaining valuable knowledge in investments, economics, and personal financing. I am eager to leverage my customer-focused skills and financial expertise to create positive experiences for clients as a Customer Experience Associate in Millwoods, Edmonton.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ICICI Bank
Apr 2022 - Mar 2024 (1 year 11 months)
Facilitated inquiries and transactions for over 20 customers daily while achieving a 95% satisfaction rate. Resolved customer issues promptly, enhancing overall service experience and retention.
Education
Degrees, certifications, and relevant coursework
NTNorthern Alberta Institute of Technology
Finance Degree, Finance
Currently pursuing a Finance degree, equipping with knowledge in communication and financial services. Relevant coursework includes Investments, Economics, Accounting, Communication, Personal Financing, and Business Law.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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