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Apoorv Sharma

@apoorvsharma3

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Accounts receivable professional at Genpact who analyzed credit reports and produced monthly credit metrics from SAP.

India

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What I'm looking for

I’m seeking a challenging, progressive career in an organization known for excellence, where I can use and enhance my knowledge and skills while contributing to the organization’s strategic plan.

At Genpact, I handled collections on past-due invoices and invalid deductions, along with rebilling and invoicing processing to maintain billing accuracy.

I researched disputes in SAP and analyzed D&B credit reports to support customer risk assessments. I also prepared monthly credit metrics and reports tracking accounts, exposure levels, and overdue balances.

Earlier, I coordinated client projects and billing queries at Fountainhead Solutions Pvt Ltd. At Allieva Pharma Pvt Ltd., I verified invoices and coordinated approvals and payments; my experience also includes customer support at Zomato Media Pvt Ltd. and e-commerce operations at RV Online Solutions Pvt Ltd.

Experience

Work history, roles, and key accomplishments

Senior Executive

Genpact

Mar 2023 - Jul 2026 (3 years 4 months)

Responsible for collection on past due invoices and invalid deductions, managed rebill and invoicing processing, and analyzed disputes in SAP. Generated monthly credit metrics reports and coordinated with customers for financial statements.

SAP Power BI Salesforce Credit Analysis Collections Invoicing Customer Service Reporting

Client Servicing Executive

Fountainhead Solutions Pvt Ltd.

Nov 2022 - Mar 2023 (4 months)

Managed major clients like UNESCO and WHO, coordinated with government agencies, and handled invoicing and billing queries. Acted as a bridge between clients and in-house resource teams.

Client Management Invoicing Coordination Project Management Communication Skills

Senior Executive

Allieva Pharma Pvt Ltd.

Nov 2019 - Jul 2022 (2 years 8 months)

Liaised with central and state agencies for tender and registration processes, verified 100+ invoices, and coordinated approvals. Developed operations systems and established contracts and pricing.

Tendering Invoicing Operations Coordination Contract Management

Associate

Zomato Media Pvt Ltd.

May 2018 - Sep 2019 (1 year 4 months)

Communicated with international clients, conducted training sessions, and resolved customer concerns via calls, chats, and emails. Coordinated with various teams to ensure timely case closure.

Customer Service Training Communication Skills Problem Solving Coordination

Operations Associate

RV Online Solutions Pvt Ltd.

Aug 2015 - Apr 2018 (2 years 8 months)

Coordinated product listing and optimization, managed store and campaign management, and monitored end-to-end order status. Extracted data from marketplaces and created dashboards.

Ecommerce Product Listing Data Analysis Excel Google Sheets Reporting