khoso ethel

I am a customer-focused professional with proven experience in customer support and administrative roles across education and tech-driven service environments. I consistently deliver quality service, resolve customer issues within company guidelines, and maintain confidentiality while managing sensitive information.

At Groupon and [24]7.ai I handled customer queries, billing inquiries, chats, and upselling while preserving company reputation and meeting quality standards. In an administrative role at Don Bosco College, I managed accurate record-keeping, bookkeeping, and updated company databases to support operations.

I bring strong verbal and written communication, active listening, multitasking, and teamwork to every role, and I seek opportunities to apply these skills to improve customer satisfaction and operational efficiency.