Jashay Hucks
@jashayhucks
Customer service professional skilled in resolving inquiries, data entry, and remote support.
United StatesWhat I'm looking for
I am a dedicated customer service representative with extensive experience handling high-volume inbound calls, emails, and chats across public and private sectors.
I have a proven track record resolving complaints and taxpayer inquiries quickly and accurately while maintaining confidentiality and compliance with state and federal regulations.
My strengths include clear communication, problem solving, accurate data entry, and proficiency with Microsoft programs and customer support systems.
I consistently deliver empathetic, professional service that prioritizes positive outcomes and high customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Arizona Department of Revenue
Apr 2024 - Oct 2025 (1 year 6 months)
Processed and resolved taxpayer inquiries via phone and email, explaining procedures and payment options while handling confidential information in compliance with laws and ensuring professional interactions.
Call Center Representative
24-7 Intouch
Mar 2020 - Apr 2024 (4 years 1 month)
Assisted customers via inbound calls, emails, and chats, resolving inquiries with professionalism and documenting interactions to maintain high customer satisfaction.
Call Center Representative
FLS Connect
May 2019 - Mar 2020 (10 months)
Handled high call volumes, provided accurate information, resolved customer issues, and maintained detailed account records to support service quality.
Caregiver
Homewell Senior Care
Nov 2018 - Mar 2019 (4 months)
Assisted clients with daily living activities including bathing, meal preparation, companionship, medication reminders, and transportation to support wellbeing.
Call Center Representative
Potawatomi Hotel & Casino
Jun 2017 - Oct 2018 (1 year 4 months)
Handled inbound guest and team member calls to assist with reservations, cancellations, and general inquiries to support guest services.
Customer Service Representative
Miller Park Stadium
Oct 2014 - Apr 2017 (2 years 6 months)
Resolved guest concerns and ensured a positive stadium experience through frontline customer service and issue resolution.
Customer Service Assistant
Wisconsin State Fair
Aug 2014 - Aug 2016 (2 years)
Provided event information and assistance to fair attendees, supporting smooth operations during the fair season.
Education
Degrees, certifications, and relevant coursework
Assata High School
High School Diploma, General Education
Earned a High School Diploma from Assata High School in Milwaukee, WI in 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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