Open to opportunities

Jobi Brazil

@jobibrazil

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Experienced customer service and patient support specialist with healthcare tech expertise.

United States

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What I'm looking for

I seek a remote or hybrid role focused on patient/customer support where I can use empathy-led communication, process improvement, and platform expertise to improve satisfaction and operational outcomes.

I am a compassionate Customer Service & Patient Support Specialist with over 13 years of experience delivering phone, chat, email, and SMS support in healthcare and hospitality settings. I consistently use platforms like Salesforce, Zendesk, HubSpot, and Epic to monitor KPIs and resolve cases efficiently.

I have a proven track record of improving satisfaction and retention—maintaining a 95% satisfaction rate handling high-volume interactions and streamlining processes across teams. My strengths include intake coordination, insurance verification support, de-escalation, and turning difficult situations into positive outcomes.

I bring certifications in customer service platforms and remote work best practices, along with training in First Aid/CPR and Mental Health First Aid. I prioritize empathetic communication, process improvement, and measurable results to support patient-centered care and operational efficiency.

Experience

Work history, roles, and key accomplishments

Guest Support Agent

VistaStay Hospitality Solutions

Jan 2021 - Jan 2025 (4 years)

Handled 75+ daily guest interactions across chat, phone, and email, maintaining a 95% satisfaction rate and streamlining procedures to reduce repeat issues and improve retention.

Customer Support Zendesk Process Improvement Escalation Management CRM

Virtual Executive Assistant

Fortress Marine Anchors

Nov 2018 - Sep 2020 (1 year 10 months)

Managed executive schedules, travel, and CRM maintenance to streamline communications and reduce scheduling conflicts and travel costs.

Calendar Management Travel Coordination Communication Time Management Microsoft Office Travel Optimization Administrative Support

Medical Customer Service Rep

Community Health Clinic

Oct 2016 - Nov 2018 (2 years 1 month)

Provided patient intake, appointment scheduling, and insurance verification, reducing wait times and improving patient communication in a high-volume clinic.

Patient Intake Scheduling Insurance Verification CRM Patient Coordination

Front Desk Associate

Holiday Inn

Jan 2014 - Oct 2016 (2 years 9 months)

Managed check-ins, group bookings, and trained new staff to improve service consistency while resolving guest issues and maintaining reservation accuracy.

Reserving Training Conflict Resolution Property Management Systems Customer Retention

Recovery Advocate & Client Liaison

Origins Recovery Centers

May 2012 - Jan 2014 (1 year 8 months)

Delivered trauma-informed client advocacy and coordinated individualized recovery plans with clinical staff to support client progress and compliance.

Trauma Informed Care Care Coordination Compliance Empathy Case Management