Open to opportunities

Khalila Cooper

@khalilacooper

Customer service & ops pro with 5+ yrs in banking, retail & admin. Skilled in customer relations, compliance, accuracy, and problem-solving.

United States

Message

What I'm looking for

I’m looking for a customer service role where I can lead a team, resolve issues quickly, and use my operational and administrative strengths to support compliance, boost customer satisfaction, and help the organization reach its goals.

Customer service and banking operations professional with leadership experience in a financial institution. Skilled in compliance, data entry, and managing high-volume operational tasks with accuracy. Strong problem-solver with experience in team supervision, customer relations, and administrative support.

Experience

Work history, roles, and key accomplishments

Teller Operations Manager

First Horizon Bank

Oct 2021 - Feb 2024 (2 years 4 months)

Promoted to Teller Manager within 3 months of hire, managing staff during opening, closing, balancing, and support for audits. Delivered exceptional customer service to resolve issues efficiently, identify sales opportunities, and maintain compliance with HR and government policies.

Customer Service Team Leadership Operational Management Compliance Conflict Resolution Customer Opportunities Staff Scheduling Audit Support

Data Entry Clerk

Strawbridge Studios, Inc.

Apr 2020 - Oct 2021 (1 year 6 months)

Entered and verified data in database systems with accuracy while managing multiple priorities independently and in a team environment. Maintained data integrity through spreadsheet management, regular data backups, and organized electronic file updates.

Data Entry Data Verification DataBase Systems Spreadsheets Data Backup Data Integrity Administrative Support File Management Time Management

Lead Sales Associate

Dollar General

Jun 2018 - May 2019 (11 months)

Provided exceptional customer service by resolving issues and recommending solutions, promoted to Assistant Manager within 2 months. Managed cash transactions (daily balancing), supported store operations, and participated in customer-focused marketing and promotional opportunities.

Customer Service Sales Support Cash Handling Daily Cash Balancing Store Operations Team Supervision Promotion Assistance Leadership