Aftab Khan
@aftabkhan1
Hospitality and BPO leader driving outbound sales performance and team development.
IndiaWhat I'm looking for
I am a results-driven BPO and hospitality professional with experience leading large outbound sales teams and delivering process improvements that hit sales targets and KPIs.
Across roles from Customer Sales Executive to Team Manager, I have coached and mentored agents, managed stakeholder communication, and run daily performance analysis for teams up to 120 members.
I bring strong client servicing, negotiation, strategic thinking, and leadership skills, with a PGDM and practical expertise in sales processes including Flex Pay, Onsite Go, and insurance retention and service campaigns.
Experience
Work history, roles, and key accomplishments
Team Manager
AllDigi Technologies Pvt. Ltd.
Feb 2025 - Present (7 months)
Leading a 62-member outbound sales team for the Flex Pay process, driving performance through daily monitoring, coaching, KPI analysis, and stakeholder coordination to meet sales targets and implement process improvements.
Assistant Manager
Call2Connect BPO
Managed large team operations (120 headcount) focusing on target achievement, daily performance analysis, reporting, quality control, and escalation management to sustain service delivery.
Customer Sales Executive
Athena BPO
Handled outbound customer interactions, consistently achieved daily sales targets, and ensured high levels of customer satisfaction in service and sales processes.
Team Leader
Athena BPO
Supervised a 30-member inbound/outbound sales team, mentored agents, handled escalations, conducted coaching, and collaborated with clients to ensure SLA adherence and target attainment.
Education
Degrees, certifications, and relevant coursework
Maharashtra State Board
Bachelor's Degree
2016 - 2020
Completed a Bachelor's degree under the Maharashtra Board in 2020.
Maharashtra State Board
Higher Secondary Certificate
Completed Higher Secondary Certificate (H.S.C.) from the Maharashtra Board in 2016.
WRWelingkar Institute of Management Development and Research
Post Graduate Diploma in Management, Management
Completed Post Graduate Diploma in Management at Welingkar Institute of Management Development and Research.
Maharashtra State Board
Secondary School Certificate
Completed Secondary School Certificate (S.S.C.) from the Maharashtra Board in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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