Open to opportunities

Abdallah gadelmawla User

@abdallahgadelmawlaus

Message

Results-driven Sales Coach and Workforce Analyst with proven expertise.

Egypt

Message

What I'm looking for

I am looking for a role that allows me to leverage my coaching skills and drive client success through strategic planning and team leadership.

I am a results-driven Sales Coach and Workforce Analyst with over 4 years of experience supporting enterprise-level operations for international clients, including AT&T and Comcast Xfinity. My expertise lies in coaching, sales enablement, performance optimization, and real-time team supervision. I have a proven track record of building high-performing teams, analyzing KPIs, streamlining workflows, and enhancing customer experience.

In my role as a Sales Coach at AT&T, I led onboarding and ongoing sales training for both new and tenured agents, focusing on product knowledge, objection handling, and upselling techniques. My coaching contributed to a 15% improvement in sales conversion within just three months. Currently, as a Real-Time Analyst at Comcast Xfinity, I manage live adherence and productivity of support and sales teams, ensuring that performance and service levels are consistently met.

Experience

Work history, roles, and key accomplishments

Real-Time Analyst

Comcast Xfinity

Nov 2024 - Present (8 months)

Manage live adherence and productivity of support and sales teams across multiple lines of business. Analyze intraday staffing gaps and optimize resource allocation in coordination with team supervisors.

Workforce Management CMS LAT Excel SharePoint)

Sales Coach / Technical Support

AT&T

Jan 2020 - Present (5 years 6 months)

Led onboarding and ongoing sales training for new and tenured agents, focusing on product knowledge, objection handling, and upselling techniques. Coached underperforming team members, contributing to a 15% improvement in sales conversion within 3 months.