Khadijah Ellis
@khadijahellis
AI Automation Engineer at Homeward Health building LLM support agents and enterprise workflows across identity, SaaS, and cloud platforms.
United StatesWhat I'm looking for
At Homeward Health, I designed and deployed production AI support agents using OpenAI and Claude APIs and Atlassian Rovo. They turn natural-language requests into structured tickets, use a retrieval-backed knowledge base, and help resolve support issues; I also built ticket triage and SLA reporting workflows.
I’ve connected enterprise platforms with n8n, REST APIs, and webhooks, and automated provisioning and identity lifecycle management across Google Workspace, Microsoft Entra ID, and AWS IAM. Previously, at Tampa Family Health Centers, I administered Epic EHR and supporting systems across 17 clinical sites, including work in HIPAA compliance and end-user training.
Experience
Work history, roles, and key accomplishments
Systems Support Analyst and Administrator
Homeward Health
Apr 2024 - Present (2 years 6 months)
Designed and deployed production AI support agents and custom orchestration workflows across enterprise platforms. Automated identity lifecycle management and access governance for 250+ employees, and served as an IT control owner for SOC 2 Type II readiness.
Senior Systems Administrator
Tampa Family Health Centers
Sep 2020 - Apr 2024 (3 years 7 months)
Administered Epic EHR configuration and identity provisioning across 17 clinical sites. Deployed and managed Citrix, Azure, Active Directory, and Meraki infrastructure while ensuring HIPAA compliance.
Delivered technical support for multiple operating systems and device types, configured smart home ecosystems, and managed computing department operations while training team members.
Third Party Cellular Executive Account Manager
Target Mobile
Mar 2013 - Dec 2015 (2 years 9 months)
Executed device activations, account migrations, and hardware/software troubleshooting on major carrier platforms while managing high-value inventory.
Systems Administrator and Technician
John Jay College of Criminal Justice
Sep 2011 - Dec 2012 (1 year 3 months)
Migrated campus tech lab systems from Windows 7 to Windows 8 across a large workstation fleet, resolving peripheral, user account, and authentication issues.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Science, Information Technology
Pursuing a Bachelor of Science in Information Technology with a Data Analytics concentration, expected to complete in December 2027.
Southern New Hampshire University
Associate of Science, Information Technology
Earned an Associate of Science in Information Technology in March 2024.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Interested in hiring Khadijah?
You can contact Khadijah and 90k+ other talented remote workers on Himalayas.
Message KhadijahGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
