Khadija Bellarbi

I’m a customer support and client service professional with practical experience handling customer communication and managing calls in a transportation environment. I’m skilled at resolving inquiries efficiently while keeping my tone professional, polite, and clear.

In my Customer Service Assistant role, I supported daily operations for national and international baggage transport services. I handled customer inquiries by phone for shipment tracking, service information, and communication updates, and I processed client requests professionally to ensure a smooth service experience.

I also contributed to administrative and operational follow-up tasks, including delivery coordination and organization. Alongside direct support, I managed basic digital communication and performed social media management to strengthen ongoing customer interactions.

Comfortable in fast-paced settings, I’m detail-oriented and adaptable to new tools and workflows. I use email and office productivity tools confidently, and I’m actively developing skills with virtual communication and support platforms through tools like Zoom, Google Meet, and instant messaging apps.