At One Pilot, I train agents assigned to the Merveil Paris account on operational procedures, reservation platforms, and hospitality standards. I’ve delivered six training sessions and complete more than 1,200 quality checks per month.
As a Product Owner at Vistaprint, I coordinated product launches and seasonal campaigns across marketing, design, content, and operations. I launched more than 50 campaigns on schedule, contributing to a 15% increase in page conversion rates.
Earlier at Vistaprint, I updated more than 100 products per month as a Product Merchandising Specialist and supported customers in English and French. I’ve also provided customer service at One Pilot and Rituals, and technical support at Direct Lines.
