Open to opportunities

Kgomotso Matlala

@kgomotsomatlala

Message

Dedicated customer service representative with strong administrative skills.

South Africa

Message

What I'm looking for

I am looking for a remote customer service role that values clear communication and offers opportunities for growth.

I am a dedicated and detail-oriented professional with a strong background in customer service, administration, and finance. My experience spans various industries, including financial services and health, where I have consistently demonstrated my ability to handle inquiries and resolve issues efficiently while maintaining a positive demeanor.

Throughout my career, I have provided exceptional customer support, particularly in my role as a Finance & Insurance Assistant, where I managed finance applications and advised clients to make informed decisions. My proficiency in navigating multiple software programs has allowed me to administer patient files and data with accuracy, ensuring data integrity and prioritizing tasks independently.

I am now seeking to leverage my skills in a remote customer service role, where I can continue to provide exceptional support and ensure a positive experience for clients. I am committed to maintaining clear and effective communication while maximizing profitability and client satisfaction.

Experience

Work history, roles, and key accomplishments

Data Entry Operator

Ekurhuleni Municipality

May 2024 - Jun 2024 (1 month)

Assisted customers with inquiries and concerns, ensuring a positive experience. Resolved issues efficiently while maintaining a helpful demeanor. Managed patient files and data with attention to detail, demonstrating proficiency in multiple software programs.

Customer Service Data Entry Communication Skills Problem Solving Attention To Detail

Finance & Insurance Assistant

FNI

Oct 2020 - Oct 2022 (2 years)

Provided exceptional customer support by managing finance applications processing. Advised clients on informed decisions and ensured compliance and accuracy in submissions to banks.

Customer Support Compliance Communication Skills Problem Solving Task Management

Senior TIU Inspector

Company

Jan 2013 - Nov 2013 (10 months)

Conducted container exams and inspections, ensuring compliance and customer satisfaction. Planned and implemented operations while maintaining clear communication with stakeholders.

Compliance Communication Skills Customer Satisfaction

Senior CBCU Inspector

Company

Jan 2009 - Apr 2012 (3 years 3 months)

Handled inquiries and conducted searches to ensure compliance and enforcement. Participated in special initiatives and controlled prohibitions on behalf of the reserve bank.

Compliance Enforcement

Anti-smuggling Team Support

Company

Aug 2007 - Dec 2008 (1 year 4 months)

Attended to client queries regarding detained shipments and provided exceptional support. Compiled case studies and maintained communication with attorneys and consultants.

Customer Support Communication Skills

Education

Degrees, certifications, and relevant coursework

Moonstone School of Excellence

Certification, Finance and Insurance

2021 - 2021

Completed training on the National Credit Act, covering topics such as the purpose of the Credit Act, its scope and application, credit agreements, consumer rights, and affordability assessments.

Cornerstone HR

Certification, Customer Service

2005 - 2005

Completed courses in Telephone Etiquette, Handling Inbound Calls, Basic and Advanced Customer Service, and a Computer Course including MS Office Suite.

University of South Africa

Advanced Diploma, Communication Science

2020 -

Studied Communication Science with a focus on Advanced Marketing Communications, Development Studies, Communication Law, IT & Telecommunications, and English Studies.