Nothembinkosi Thelma Mfeketo

I am an experienced administrator with a strong background in customer service. Throughout my career, I have demonstrated adaptability, problem-solving skills, and a commitment to delivering high-quality work. I have a proven track record of managing work effectively and contributing to team success. My technical and professional skills, combined with my attention to detail and ability to handle stress, make me a valuable asset to any organization.

During my time at Momentum (MMI Holdings), I served as an Underwriting Assistant and Customer Service Consultant. In these roles, I was responsible for drafting letters, handling queries, and initiating workflow processes. I also gained experience in data analysis and reporting, ensuring accuracy and efficiency in all tasks.

Prior to that, I worked as a Supervisor at the City of Cape Town, where I managed a team of janitors and assisted with various administrative tasks. I also have experience in the financial industry, having worked at Sanlam Umbrella Fund and Old Mutual in roles such as Benefit Payment Specialist and Call Centre Consultant. In these positions, I processed payments, corresponded with clients, and provided excellent customer service.