Open to opportunities

Kezia Njoroge

@kezianjoroge

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Strategic Executive Assistant and Operations professional driving operational efficiency and executive support.

Kenya

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What I'm looking for

I am seeking a role where I provide high-level executive support and drive operational efficiency, process improvement, and clear stakeholder communication in a collaborative organization.

I am a Strategic Executive Assistant and Operations Coordinator with over 10 years of experience supporting senior leadership across Tours & Travel, Healthcare, and ICT sectors. I excel at anticipating executive needs, managing priorities, and ensuring execution across teams.

I provide high-level executive support including calendar management, meeting preparation, inbox coordination, and executive briefs that inform leadership decision-making. I act as a liaison between executives, internal teams, and external stakeholders to ensure communication clarity and follow-through.

My background includes operations management, SOP development, vendor negotiation, and KPI tracking; I have implemented process improvements that increased operational efficiency and task follow-through. I also have a strong data and reporting foundation, having produced compliance reports and automated reporting tools in healthcare settings.

I am highly organized, detail-oriented, discreet, and comfortable working independently across multiple systems and stakeholders, with technical exposure to analytics tools and productivity platforms that support reporting, documentation, and workflow optimization.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Cats Africa Tours

Jan 2023 - Present (3 years)

Provide high-level executive support to the CEO including calendar management, meeting preparation, executive briefs, and liaison with internal and external stakeholders to ensure timely follow-through and decision support.

Executive Support Calendar Management Executive Briefings Confidentiality Project Tracking SharePoint Docusign Microsoft Office

Operations Manager

Cats Africa Tours

Jan 2018 - Dec 2022 (4 years 11 months)

Managed daily operations, vendor negotiations, client onboarding and SOP implementation to improve operational efficiency and ensure on-time service delivery and reporting.

Operations Management Vendor Management SOP Development KPI Tracking Workflow Optimization Contract Negotiation Reporting

Senior Data Analyst

Coptic Hospital

Jul 2014 - Dec 2017 (3 years 5 months)

Led data collection, cleaning, statistical analysis and automated reporting for healthcare programs, producing PEPFAR/USAID-aligned reports and improving data quality and compliance.

Data Management SPSS Stata Statistical Analysis Reporting Data Cleaning & Compliance

Education

Degrees, certifications, and relevant coursework

United States International University Africa

Bachelor of Arts, International Relations

Completed a Bachelor of Arts in International Relations, focusing on diplomatic, political, and international affairs concepts applicable to cross-border operations and stakeholder engagement.