Open to opportunities

Keziah Ferguson

@keziahferguson

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Detail-oriented professional with expertise in administration and digital marketing.

South Africa

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What I'm looking for

I am looking for a role that values creativity and offers opportunities for growth.

I am a highly organized and detail-oriented professional with extensive experience in education and administration. My background includes a strong focus on workflow coordination and social media management, complemented by certifications in Virtual Assistance and General Transcription. I thrive in dynamic environments, adeptly handling multiple tasks while maintaining schedules and optimizing processes to support business growth.

In my current role as a Client Relations Officer at PRAGMA World, I manage customer feedback surveys and ensure data integrity for informed decision-making. My previous experience as a Creative Arts and Music Teacher allowed me to lead major fundraising events while providing essential administrative support. Additionally, my freelance work in transcription has honed my skills in music composition and content creation, enabling me to deliver high-quality results on diverse projects.

Experience

Work history, roles, and key accomplishments

Current

Client Relations Officer

Current

PRAGMA World

Apr 2025 - Present (3 months)

Responsible for supporting customer care initiatives and ensuring efficient survey administration. Duties include managing and processing customer feedback surveys, capturing and maintaining accurate client data and assisting with general administrative tasks related to client satisfaction.

Customer Care Survey Management Data Management Administrative Support

Creative Arts and Music Teacher

Goodwood Park Primary School

Jan 2023 - Mar 2025 (2 years 2 months)

Led major school fundraising events from concept to execution, managing budgets, logistics, vendor coordination, and team oversight. Oversaw inventory and budgeting for instruments and equipment, and provided administrative support through data capturing, filing, and timetable coordination.

Event Management Budgeting Logistics Inventory Management Administrative Support

Junior Marketer

Barr's Pharmacy & Fergie's Natural Health

Nov 2020 - Dec 2023 (3 years 1 month)

Developed compelling marketing content for pharmaceutical and natural health products, with a strong focus on copywriting. Created engaging online advertisements and promotional materials while consistently delivering fresh and creative content for each project.

Copywriting Promotional Materials Digital Marketing

Freelance Transcriptionist

Self Employed

Jan 2016 - Apr 2021 (5 years 3 months)

Freelanced as a sheet music and general transcriptionist, working on large scale projects such as academic interviews, orchestral works and jazz band arrangements. Exercised strong skills in music composition and Sibelius software to offer an affordable service in creating, arranging and transposing sheet music.

Sibelius)Project Management Time Management

Cashier/Sales Consultant

Barr's Pharmacy & Fergie's Natural Health

Jan 2016 - Dec 2016 (11 months)

Performed as a cashier, stock-taking, customer care and sales consultant within a pharmaceutical business. Experienced in cashflow, stock-taking and high-volume virtual purchases, having gained skills in managing deliveries from orders to customer care.

Cashiering Customer Service Sales Cash Flow Management

Education

Degrees, certifications, and relevant coursework

Type Whizz

Certificate, Virtual Assistance and Social Media Management

Grade: Level 5

Completed comprehensive training in virtual assistance and social media management, acquiring skills essential for administrative support and digital marketing. Gained expertise in content creation, transcription, customer support, and optimizing workflow processes.

The TEFL Academy

Certificate, TEFL

Grade: Level 5

Acquired a Level 5 TEFL certification, preparing for a career in teaching English as a foreign language. Developed pedagogical skills and knowledge of language instruction methodologies.

STADIO

Postgraduate Certificate, Education

Pursued a Postgraduate Certificate in Education, focusing on advanced pedagogical theories and practical teaching methodologies. Prepared for a career in the education sector, enhancing instructional and classroom management skills.

Rhodes University

Bachelor of Music, Music

Completed a Bachelor of Music degree, gaining a deep understanding of musical theory, performance, and composition. Developed skills in music analysis, history, and practical application.