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Christie Taylor

@christietaylor

Healthcare Support specialist with 15 years of experience as a Registered Nurse, transitioning from the clinical, to the technical side of healthcare.

United States

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What I'm looking for

I seek remote-friendly roles in prior authorizations or clinical support where I can apply coding, streamline workflows, collaborate with teams, and directly improve patient outcomes.

I am a versatile healthcare administrative specialist with more than 15 years of experience in nursing, administrative coordination, and healthcare operations. I have been in several leadership roles and won a Daisy Award while I was a nurse. I was also a mentor/trainer. I have experience in Emergency Medicine, Long Term Care, Behavioral Health and Primary Care.

I have processed prior authorizations, used CPT/ICD-10/HCPCS coding, and consistently scored 95%+ on call audits as a top performer; I also streamlined workflows, improved documentation, and increased customer retention by 22% in retail roles.

I completed online classes for Certified Professional Coding and passed the exam. I am HIPAA certified and earned a Zendesk Customer Service certificate. I am remote-ready, collaborative, and focused on improving patient and customer outcomes and satisfaction. . I am skilled at communicating, teaching and gaining trust.

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Experience

Work history, roles, and key accomplishments

Current

Prior Authorization Specialist

Current

MedWatch LLC

Sep 2024 - Present (1 year 2 months)

Reviewed and processed prior authorization requests for procedures, medications, and DME using CPT/ICD-10/HCPCS coding; scored 95%+ on call audits and was listed as a top performer in the Intake Department.

CPT ICD 10 HCPCS Medical Documentation EHR Call Center

Current

Administrative Coordinator

Current

Mellowatts Communications, LLC

Jan 2022 - Present (3 years 10 months)

Managed office logistics, team schedules, and digital files using Microsoft Office and cloud platforms; streamlined trade show planning and asset coordination to improve project success.

Microsoft Office Office Administration Event Coordination

Patient Care Advocate

CareXM

May 2024 - Aug 2024 (3 months)

Facilitated communication between patients and providers in a high-volume call center using CRM tools and maintained HIPAA-compliant service records.

Patient Advocacy CRM Call Center HIPAA

Customer Service Associate

Wild Bill's Tobacco

Nov 2022 - Mar 2024 (1 year 4 months)

Provided tailored product recommendations and implemented creative merchandising, increasing customer retention and sales by 22% and ranking in the top 15 during a company-wide promotion.

Customer Service Retail Sales Merchandising Client Relations

Registered Nurse

Hazel Findlay Country Manor

Apr 2020 - Jan 2022 (1 year 9 months)

Delivered compassionate long-term care, administered treatments, and maintained thorough documentation; collaborated with care teams to implement individualized resident treatment plans.

Long Term Care Planning Patient Care Documentation Team Collaboration

RN - Intake and Admissions

Cedar Creek Psychiatric Hospital

Apr 2019 - Mar 2020 (11 months)

Conducted psychiatric assessments and managed intake operations to reduce wait times; oversaw insurance verification and authorization processes during admissions.

Psychiatric Nursing Intake Process Insurance Verification Authorization

RN - Primary Care

Michigan State University Student Health Center

Nov 2018 - May 2019 (6 months)

Provided primary care to students including immunization tracking and allergy injections while documenting visits to ensure continuity and compliance with university health protocols.

Immunizations Allergy Injections Clinical Documentation