Open to opportunities

Vee Vo

@veevo

I am a Product Training and Customer Success Specialist driving SaaS adoption through onboarding and process optimisation.

Australia

Message

What I'm looking for

I seek a collaborative mid-level SaaS role focused on customer success or product training where I can design onboarding, build scalable learning assets, automate workflows, and improve adoption and retention.

I am a Product Training & Customer Success Specialist with over three years' experience delivering digital solutions across SaaS, finance, education, and startup environments.

I lead onboarding and design role-specific training programs, creating scalable learning assets and documentation that drive adoption and retention. I configured Airtable from scratch and implemented automation workflows that digitised processes and saved hours of repetitive work weekly.

I have coordinated cross-functional teams to deliver product updates on time, developed wireframes and roadmaps in Figma and Jira, and delivered live training and webinars that reduced post-launch queries by 40% and revision cycles by 40%.

I am customer-focused, data-informed, and committed to closing feedback loops to improve customer health; I enjoy translating user research into clear training, automations, and processes that scale.

Experience

Work history, roles, and key accomplishments

System Analyst (Intern)

Gateway

Nov 2024 - Feb 2025 (3 months)

Identified workflow pain points across 1,000+ partner records and designed an Airtable solution that automated data entry, status tracking, and query routing, fully digitising the process and achieving 95% adoption within weeks.

Airtable Automation)Workflow Optimization Onboarding User Adoption Support Reduction

IT Project Coordinator (Intern)

Pirkx

Feb 2024 - May 2024 (3 months)

Rolled out internal platform features across three departments, resolving stakeholder blockers within 24 hours to accelerate delivery by 30%; delivered live training and guides to onboard 50+ users, reducing post-launch queries by 40%.

Jira Figma Training Delivery Stakeholder Management User Onboarding Roadmapping Wireframing

Legislative Aide Intern

Oregon State Legislature

Jan 2019 - Present (6 years 7 months)

Managed scheduling and logistics for 20+ meetings and public sessions and researched legislative and constituent matters, producing concise actionable briefs for legislators.

Scheduling Research Brief Writing Legislative Analysis

Education

Degrees, certifications, and relevant coursework

Kaplan Business School

Master of Information Technology, Information Technology

Completed a Master of Information Technology at Kaplan Business School, graduating in 2025.

Portland Community College

Bachelor of Marketing, Marketing

Activities and societies: International Student Ambassador (2018–2019): Advocated for student needs, led cultural events, and supported onboarding of international students.

Completed a Bachelor of Marketing at Portland Community College, graduating in 2019.