Keyana Ward
@keyanaward
Customer service and sales professional skilled at resolving issues, managing inventory, and delivering positive client experiences.
United StatesWhat I'm looking for
I’m a customer-focused service representative with strong communication skills and a proven ability to resolve issues quickly and effectively. I build rapport to create positive experiences and support team goals in fast-paced and slower environments.
In my roles, I’ve handled returns discrepancies and processing errors, including quantity mismatches, condition mismatches, and addressing fraud or misuse. I’ve also served as an Energy Sales Representative, providing product and service expertise, proactively addressing client concerns to increase retention, and feeding customer feedback into future product decisions. In addition, I’ve worked as a Security Officer focused on order, safety, patrolling, incident response, and enforcing policies, and I’ve supported warehouse operations through loading, unloading, sorting, and scanning packages.
Experience
Work history, roles, and key accomplishments
Monitored buffer stock and inventory variances to keep operations running smoothly during supplier delays and demand spikes. Processed and validated returns, including detecting discrepancies such as incorrect tagging, empty/damaged returns, condition mismatches, and quantity errors.
Energy Sales Representative
Reliant Energy
Mar 2024 - Feb 2025 (11 months)
Collected customer feedback on energy product features, pricing, and market demand to support future product development. Improved retention by addressing customer concerns, recommending solutions, and providing ongoing support.
Maintained order and safety across building and outdoor settings through surveillance, patrolling, and incident response. Reported suspicious behavior, enforced policies and legal protocols, managed crowd-related instructions, and monitored security procedures.
Loaded, unloaded, and sorted packages in a fast-paced warehouse environment. Scanned and inspected packages for defects or hazardous materials, and performed frequent lifting, carrying, and movement up to 50 lbs.
Education
Degrees, certifications, and relevant coursework
W E B Dubois Academic High School
High school diploma or GED, Upper secondary education
2010 - 2014
Earned a high school diploma or GED from W E B Dubois Academic High School.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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