Keyana Radcliffe
@keyanaradcliffe
I deliver accurate customer support, records management, and client care in fast-paced environments.
United StatesWhat I'm looking for
I've supported customers, clients, and students across E-ZPass Customer Service Center, VNS Health, and NYC Department of Education settings.
At E-ZPass Customer Service Center, I handled high-volume inbound calls, updated accounts and payments, troubleshot transponders, documented interactions in CRM systems, and escalated complex concerns when needed. At VNS Health, I provided daily living support, documented care activities accurately, and followed care plans, HIPAA guidelines, and safety protocols.
I've also supported classroom instruction, student progress, behavior plans, and crisis intervention using trauma-informed practices.
Currently, I provide front-counter and drive-thru service at Dunkin' Donuts while maintaining speed and accuracy with POS transactions, food preparation, and customer service. I'm pursuing a Bachelor of Science in Cyber Security and bring strong organization, attention to detail, communication, and record-keeping skills.
Experience
Work history, roles, and key accomplishments
Crew Member
Dunkin' Donuts
Jun 2026 - Present (2 months)
Greeted customers and provided friendly service at the front counter and drive-thru. Prepared coffee, espresso beverages, baked goods, and food according to company standards.
Received, processed, and organized merchandise shipments. Prepared inventory for the sales floor following company standards.
Assisted clients with daily living activities while maintaining dignity and privacy. Supported mobility using safe transfer techniques and assistive devices.
Call Center Representative
E-ZPass Customer Service Center (Conduent)
Aug 2022 - Jan 2023 (5 months)
Handled high-volume inbound customer calls. Assisted customers with account updates, payments, and transponder troubleshooting.
Certified Teacher's Assistant
Kennedy Children's Center – NYC Department of Education
Jun 2021 - Jun 2022 (1 year)
Supported classroom instruction and reinforced lesson plans. Worked one-on-one and in small groups with students.
Crisis Paraprofessional
RCM Technologies – NYC Department of Education
Sep 2018 - Mar 2021 (2 years 6 months)
Provided direct support to students experiencing emotional and behavioral crises. Assisted with crisis intervention using trauma-informed practices.
Education
Degrees, certifications, and relevant coursework
Full Sail University
Bachelor of Science, Cyber Security
2025 -
Pursuing a Bachelor of Science in Cyber Security.
Full Sail University
Associate of Science, Information Technology
2025 - 2026
Earned an Associate of Science in Information Technology.
Borough of Manhattan Community College
Associate of Science, Studio Art
2022 - 2024
Earned an Associate of Science in Studio Art.
Brooklyn Community High School
High School Diploma, General Studies
2010 - 2014
Earned a High School Diploma.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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