Sascha Roach
@sascharoach
Detail-oriented customer service professional with strong communication skills.
United StatesWhat I'm looking for
I'm a dedicated and enthusiastic professional with a strong background in customer service and food service. My experience spans various roles, including working as a Customer Service Representative at Verizon FiOS, where I provided exceptional service and assisted in sales and marketing objectives. I thrive in fast-paced environments and am committed to ensuring customer satisfaction.
In addition to my customer service experience, I have worked in food service at JFK Airport, where I prepared and served meals while maintaining a clean and organized work area. My time at the NIA After School Program allowed me to engage with children, promoting physical skills development through fun and age-appropriate activities. I am currently pursuing a degree in Massage Therapy, which reflects my commitment to helping others and my passion for health and wellness.
Experience
Work history, roles, and key accomplishments
Food Service Worker
Deanta/Delta
Jul 2020 - Nov 2020 (4 months)
Prepared and served a variety of foods for passengers. Operated, broke down, and cleaned all equipment assigned to the food service area, and prepared boxed/to-go meals.
After School Program Coordinator
NIA
Sep 2018 - Jun 2020 (1 year 9 months)
Set up gym activities that promoted physical skills development and encouraged participation and cooperation. Planned fun and age-appropriate gym activities for after-schoolers in 4th and 5th grades.
Delivery Driver
K2 Warehouse
Jan 2017 - Aug 2019 (2 years 7 months)
Delivered medication and medical supplies, and recorded sales or delivery information on daily sales or delivery records. Informed regular customers of new products or services and price changes.
Concession Stand Cashier
City Cinemas 123
Sep 2017 - Jun 2018 (9 months)
Managed concession stand cash, processed credit/debit card or cash transactions, and collected tickets. Identified and addressed customer needs while maintaining cleanliness.
Childcare Assistant
Stanley Isaac Center
Mar 2016 - Sep 2017 (1 year 6 months)
Engaged kids with fun educational activities and assisted children with homework. Supervised children's playtime and maintained their physical safety at all times.
Customer Service Representative
Verizon FiOS
Jan 2016 - Jun 2017 (1 year 5 months)
Provided efficient and exceptional customer service, regularly assisting in all sales and marketing objectives. Screened potential applicants by in-person contact and managed inquiries to achieve prompt contact and performance activity.
Education
Degrees, certifications, and relevant coursework
Mildred-Elley College
Diploma, Massage Therapy
Currently pursuing a diploma in Massage Therapy. The program focuses on various massage techniques and their therapeutic applications.
City Poly Tech High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Participated in general academic coursework.
Availability
Location
United StatesAuthorized to work in
Job categories
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