Kevón McKinney

Led end-to-end implementation for new PEO clients, gathering requirements, configuring PEO solutions, and serving as primary point of contact during transition. Trained client users, troubleshot system/process issues, collaborated cross-functionally, and supported compliance with benefit regulations.

Collaborated with HR and finance to align payroll strategies with business objectives and advised employees and management on payroll policies and procedures. Ensured compliance with federal, state, and local payroll regulations, analyzed payroll data for trends, resolved discrepancies, and supported payroll system implementations and training.

Provided dedicated support to Paychex PEO clients via phone, email, and chat, managing outstanding items to completion in line with Service Level Agreements. Applied intermediate knowledge of Paychex products and systems, documented interactions, performed data input, mentored teammates, and identified process improvement opportunities.

Attended juvenile court hearings, determined and recorded points and decisions, and prepared cohesive minute entries from courtroom information. Maintained case data in an automated case management system, interpreted statutes and procedures, and managed official records including exhibits, calendars, dictation, and docketing tasks.

Provided administrative and front-office support for juvenile court victims, greeting guests, opening delinquency petitions, and scanning/docketing pleadings through e-filing and window intake. Managed complex filing systems, handled confidential victim correspondence and documents, processed cash reports and payments, and maintained accurate records.

Provided front-desk reception for a medical office by welcoming patients, answering questions and phones, and maintaining appointment scheduling and calendars. Supported administrative operations including secure reception procedures, POS transactions, parking ticket validation, filing systems, and ordering office supplies.

Oversaw a team of six baristas, managing inventory, ordering, and daily operations while building customer interaction through new recipes. Increased sales from -25% to 45% in one quarter, ranked #2 in the district for three consecutive quarters, and mentored team members for promotion.

Managed customer service and staff by answering customer questions, solving problems, and recruiting, selecting, training, and coaching employees. Drove service standards, completed audits, analyzed variance, initiated corrective actions, and supported customer-service financial objectives through forecasting.

Planned and facilitated peer-to-peer dialogues on social justice, diversity, and inclusion and coordinated House/Dorm projects with campus partners. Created training presentations, co-facilitated consultations for student organizations, and supported campus-wide programming through weekly training and events.

Earned a Bachelor of Science in University Studies with an emphasis in Ethnic Studies. Completed a minor in Music.

Earned an Associate degree with a focus in Music Education/Jazz Studies.

Completed high school education and earned a High School Diploma.